What are the responsibilities and job description for the THIRD KEY position at Hollywood Feed?
Job Details
Description
About Hollywood Feed:
Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.
Qualifications
Job Summary:
The Third Key Holder reports to the Store Manager and is tasked with opening and closing a store location. Also responsible for serving customers to keep stores running safely and efficiently to achieve a profitable store location and holding to Hollywood Feeds #1 Policy “Do what is right by the customer.”
Third Key Holder Responsibilities:
- Arriving early to open and staying late to close the store to ensure the store is prepared for business.
- Assuming managerial responsibilities in the event of management absences.
- Greeting and assisting customers daily according to the Hollywood Feed customer service standards.
- Demonstrate the ability and knowledge to thoroughly explain the store products to best meet the pet and customer needs.
- Communicate openly and respectfully with supervisors, corporate office, and coworkers.
- Effectively operate both independently and as a part of a team by offering support and training to new employees.
- Expected to have open and weekend availability including closing 3 nights per week.
- Employees will be required to unload truck pallets and stock shelves.
- Expected to learn the Hollywood Feed point-of-sale system to:
- Check out Customer Purchases
- Create Customer Accounts
- Open and Close Registers
- Perform other inventory management duties including inventories and cycle counts.
- Attend Hollywood Feed educational classes as scheduled.
- Expected to keep up with weekly store maintenance.
- Perform other administrative duties as assigned.
Required Skills & Abilities:
- The love and dedication to animals is an essential requirement for Hollywood Feed’s culture.
- Excellent verbal communication and active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the store products.
- Ability to anticipate customer’s needs.
- Ability to recommend store products to customers.
- Ability to operate or to quickly learn the store’s point-of-sale system.
- Must have a valid driver’s license and a minimum of 2 years driving experience. (This time frame can include learner’s permit).
Education:
- Must be at least 18 years of age or older.
- Physical Requirements:
- Physically able to lift 40lbs repeatedly up to head height to stock shelves multiples times a day and unload delivery pallets.
- Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day.
- Physically able to stand/walk for up to 8-10 hours.
- Physically able to climb ladders multiple times a day to put up and access products for customers.
- Will need to meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle.
The above is designed to describe the general nature and scope of the job and is not an exhaustive listing of all duties, expectations or tasks and should not be taken as such.
Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
