Field Paving Specialist

Job Summary:

The Field Service Paving Technician provides face-to-face customer service located at off- and on-site locations and is responsible for the inspection, troubleshooting, diagnosing, repairing, and reconditioning of paving construction equipment.

Essential Functions:

• Performs repairs and troubleshooting offsite with minimal supervision
• Performs troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies
• Repairs and/or replaces components according to CAT standards
• Tests and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete a job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Complete assigned jobs and task to meet/exceed flat rate times and re-do metric standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge of safe work procedures and practices
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Exceptional skills in customer service
• Excellent diagnostic and troubleshooting skills
• Planning and organizing skills - prioritizes and plans work activities; uses time efficiently; plans for additional resources
• Operation and control skills - controlling operations of equipment or systems
• Equipment selection skills - determining the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a conventional forklift
• Ability to meet deadlines and work under fast-paced, highly stressful, and time constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• At least five years' of heavy equipment experience required
• Valid Commercial Driver's License (CDL) and acceptable driving record required
• Must own required tools to perform repairs
• High school diploma or equivalent preferred

Travel:

• Travel throughout the Southern Region up to 50% with the possibility of overnight travel

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)