Technical Communicator

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON CA.

POSITION SUMMARY 

Provide technical support for the Earthmoving Division by performing the following duties.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS 

• Evaluate, take appropriate action and file all technical information
• Coordinate completion of all Caterpillar machine updates (CCE and Telehandlers and other MHD machines), as described in service letters
• Responsible for Failure Analysis
• Provide technical support to all Earthmoving employees and others as necessary
• Provide technical support and information to customers
• Perform technical inspections
• Assist field service mechanics on repairs in the field
• Act as a liaison between Holt of California and Caterpillar and other manufacturers
• Assistance with training of service personnel
• Gather factual and statistical data for investigation of product problems
• Develop, set standards, implement and maintain quality control systems for MHD
• Provide quality control training
• Perform instructor training for individuals
• Use NPR to locate correct parts and group numbers
• Attend warranty meetings/training classes
• Process and close warranty work orders
• Enter and edit SIMS, complaint, cause, and correction data accurately
• Ensure hour meter readings, serial numbers, and warranty type codes are entered accurately
• Ensure all warranty work orders are closed in allotted time frames
• Assist and advise mechanics on proper form of data entry 
• Other duties as assigned.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions
• Accurate - Ability to perform work accurately and thoroughly
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems 

EDUCATION AND/OR EXPERIENCE 

Associate degree (AA) or equivalent from two-year College or technical school; or five years Caterpillar related experience and/or training; or equivalent combination of education and experience. 

SKILLS & ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must have capability of working on a computer terminal or personal computer.
• Must be a self starter and have the ability to set priorities on a regular basis.
• Maintain maximum productivity in a technical environment.
• Ability to deal effectively with customers, sales staff and service personnel.
• Must have Caterpillar Equipment knowledge.
• Must work well under pressure.
• Computer experience necessary.

CERTIFICATES, LICENSES, REGISTRATIONS 

Must have a valid class C driver’s license and a clean DMV report.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to use hands and fingers to handle or feel objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions.

The noise level in the work environment is usually loud to moderate.

COMPENSATIONS 

Pay Range: $85,000 - $110,000 Anually

Pay Range Dependent on Knowledge, Skills, and Ability.

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt of California is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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