HDQC TRUSS SPECIALIST II

Position Purpose:

The Truss Specialist 2 provides quality professional service that consistently meets or exceeds Company standards of excellence and customer expectations. Acts as a primary point of contact for Home Depot Associates and HD Components vendor network during the pre and post sales process.
Position is responsible for meeting and/or exceeding individual service quality goals and contributes to various related department goals.

Key Responsibilities:

• 30% Review and analyze specifications, blueprints, engineered drawings and related designs to determine factors affecting design of the wall, truss, and engineered wood components
• 25% Advises Truss Specialist 1 and Quoting Expediter on technical aspects of customer inquiries and serves as a point of escalation for transactions requiring advanced expertise or discernment
• 20% Partner with HD Components vendor network with any questions and/or concerns related to quotes and/or designs
• 10% Effectively and routinely balance multiple customers and tasks
• 10% Meet or exceed scorecard requirements for productivity and quality
• 5% Assist Home Depot associates with quoting process and questions related to truss quotes and orders via phone and email

Direct Manager/Direct Reports:

• This position reports to the HDQC HD Components Supervisor.
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• College Degree preferred
• Advanced knowledge of standard practices and terminology commonly found in the construction and structural engineering industries
• Advanced knowledge and expertise of truss design principles and practices
• Ability to read and understand architectural and structural plans
• Competency in basic mathematics and geometry
• Typing proficiency

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Working knowledge of Adobe Acrobat DC
• Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers and recovering from any errors made
• Demonstrated ability to complete projects and assignments accurately, catching errors before completion despite a large workload, competing demands and a fast-paced environment
• Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer
• Excellent verbal, interpersonal and written communication skills

Apply by 10/3/2024

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