What are the responsibilities and job description for the Service delivery technician position at Home Depot?
Must reside within a 20-mile radius of Hartford, CTSchedule : Tuesday - Saturday (may work flex schedule if needed)7 : 00am - 4 : 00pm (flex start time)Will be driving Dually Gooseneck Trailer
Position Purpose
The Delivery Driver I (CDL A) - Rental Equipment has a CDL A license and operates medium to heavy-duty pickup trucks with delivery trailers.
This associate delivers rental equipment to our customers and is knowledgeable in the basic operation of the equipment that they deliver.
They provide basic operational training on the proper and appropriate equipment use to the customer.Additionally, the Delivery Driver I (CDL A) - Rental Equipment is responsible for verifying that the equipment is clean and operational prior to and after each delivery and demonstrates high-quality customer service standards for our delivery service.
This driver performs local deliveries and pick-ups and is rarely required to complete overnight travel.The Delivery Driver I (CDL A) - is also referred to as a Rental Delivery Driver I (RDDI).
Key Responsibilities
10% - Administrative / Business Duties - Utilizes company technology platform to document all work performed. Accurately obtains required signatures on rental contracts.
Remains current on local licensing and safety requirements. Maintains professionalism in appearance, dress, and personal conduct.
Performs other duties assigned by the Regional Rental Manager (RRM), Rental Field Operations Manager (RFOM), Rental Operations Supervisor, or authorized personnel.
20% - Deploy Equipment to Store Locations - Assists with the deployment of new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
Completes proper check-in and check-out procedures for equipment at store locations. 10% - Maintain Parts Inventory - Maintains accurate parts and fleet inventories through proper documentation and transfers in appropriate systems.
60% - Operates Assigned Truck and Makes Delivery - Operate semi tractor-trailer with 53' flatbed trailer and class 7 straight truck commercial motor vehicle & retriever unit to deliver equipment to customers.
Loads and unloads equipment on trailer or flatbed truck, including proper securing and tie-down of equipment. Performs local deliveries and pick-ups of rental equipment to and from customer job sites.
Demonstrates proper and safe equipment operation to customers at the point of delivery.Direct Manager / Direct Reports : This position reports to the Rental Operations Supervisor or Regional Rental Manager This position has 0 direct reports
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes that cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications
Must be legally permitted to work in the United States. Must be twenty-one years of age or older. Valid Class A Commercial Drivers License (CDL-A).
Valid DOT Physical Examination (Medical Card) 1-year commercial motor vehicle driving experience within the previous 5 years.
Safe driving record - Clean MVR Knowledge of and / or experience driving delivery trucks, towing tandem axle utility trailers and towable construction equipment, operating safely within high traffic or congested city zones and in small areas Knowledge of local major and minor roadways and the ability to effectively use maps and directions for efficient delivery routing Working understanding of safe load securement, tie-downs, and transport Working knowledge and understanding of Motor Carrier Safety regulations / DOT guidelines Strong work ethic Ability to work effectively with different personality types and all levels of associates Working knowledge of handheld technology (smartphone, laptop, tablet) Ability to operate in extreme outdoor working conditions Ability to adapt to unforeseen circumstances, including weather, traffic, and others Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations
Preferred Qualifications
Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills One (1) year of experience operating a commercial motor vehicle with a flatbed trailer within the previous 5 years.
Experience in equipment rental industry (mechanical, driving, counter sales, customer service, etc.) Basic knowledge of compact construction equipment, including trenching and earthmoving machines Ability to work independently Ability to define problems, collect data, establish facts, and draw valid conclusions Ability to problem-solve and troubleshoot
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.
Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.
Minimum Years of Work Experience
Preferred Years of Work Experience
Minimum Leadership Experience
No previous leadership experience
Preferred Leadership Experience
No previous leadership experience
Certifications
Class A CDL License
Competencies
Last updated : 2024-06-16
