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Chat Support Agent ( REMOTE )

Home Family Care
Des Moines, IA Remote Full Time
POSTED ON 5/6/2024

We are seeking a motivated and customer-oriented individual to join our team as a Chat Support Agent. As a Chat Support Agent, you will be responsible for providing exceptional customer service through chat platforms to assist our customers with their inquiries and concerns. You will play a crucial role in ensuring customer satisfaction and promoting positive brand experiences.


Responsibilities


  • Engage with customers through chat platforms to address their inquiries, concerns, and provide accurate information
  • Assist customers in troubleshooting technical issues and identifying solutions
  • Provide product knowledge and guidance to customers to enhance their overall experience
  • Meet and exceed customer service goals and targets, such as response time and customer satisfaction rate
  • Escalate complex or unresolved issues to the appropriate team or department for further investigation and resolution
  • Keep accurate and detailed records of customer interactions and transactions
  • Collaborate with cross-functional teams to improve customer support processes and systems


Requirements


  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Customer-focused attitude with the ability to remain calm and professional under pressure
  • Proficient in using chat support software and other relevant computer applications
  • Familiarity with customer relationship management (CRM) software is a plus


Benefits

 

  • Competitive salary
  • Health insurance options
  • Retirement savings plan
  • Paid time off
  • Career development opportunities

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