Human Resources Generalist

Job Summary:
We are seeking a highly motivated and experienced Human Resources Generalist to join our team. The Human Resources Generalist will be responsible for managing various HR functions and providing support to employees and management. This is a critical role that requires excellent interpersonal skills, strong knowledge of HR practices, and the ability to handle sensitive and confidential information.

Objective:

The Human Resources Manager is responsible for department management over Care Professional recruiting, hiring and training.

Primary Responsibilities:

• Develop and manage the annual franchise Human Resources operational plan and budget.
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of the HR Department; focusing on operational efficiency and Key Player performance related to Care Pro recruitment and engagement.
• Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals.
• Focus on Key Player engagement strategies to ensure their retention and satisfaction.
• Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.
• Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Critical Numbers:

• Develop and manage critical numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (x period of time) to the Home Instead franchise owner.
• Lead bi-weekly accountability meetings with each Key Player in HR; focusing on their growth and development.

Education/Experience Requirements:

• College degree REQUIRED. Relevant work experience preferred
• SHRM Certified preferred
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license, pass a background check, and drug screen.

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the Human Resources department. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution and seeking positive outcomes

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Legacy Care Services
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must have the ability to operate HISC technology
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
• Must be able to recruit high quality candidates

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Leadership: 3 years (Preferred)

Ability to Commute:

• West Columbia, SC 29169 (Required)

Work Location: In person