Weekend On-Call Coordinator

Home Instead is seeking a dedicated On-Call Coordinator to join our care team. We currently have openings for weekend shifts.

This is a work from home, weekend position wih per diem daily and weekend pay.

In this role, you'll collaborate closely with the Service Coordinator to deliver exceptional service to both our clients and Caregivers. Your primary responsibilities will include managing the on-call phone during weekends, addressing CarePro call-outs, and responding to emergency situations, all to ensure our seniors receive the quality care they deserve.

Job Duties Include, but are not limited to:

• Reflect the core values of Home Instead Senior Care.

• Prior to the start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.

• Obtain resources needed for on call responsibilities such as laptop, tablet and phone along with any paper resources deemed necessary.

• Answering each incoming call in a friendly, professional, and knowledgeable manner and responding quickly to their needs.

• Fill all Client shifts following designated office scheduling processes.

• Communicate changes in Client Shifts to the Client(s) and CAREGiver(s).

• Contact backup person when questions arise about clients or CAREGivers that require input

• Fill in on assignments that come open until a replacement CAREGiver is found

• Communicate client and CAREGiver concerns or problems with owner or designated key player.

• Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.

• Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations

• Create a log of the activities of your shift and communicate that to the designated key player(s).

• Return resources to the office following your shift.

• Demonstrate open and effective communication with owner, colleagues and CAREGivers

• Ensure Home Instead standards are met and upheld

Shift Schedule:

• Friday 3:30pm – Monday 8:30am

Pay Rate

• $150.00 - $250.00 per weekend

Salary : $150 - $250