Client Service Representative

Home Service Heroes is currently hiring for a full-time Client Service Representative to act as the first line of contact for our clients and provide an impeccable first impression in the Tampa, FL area. This customer service position earns a competitive wage of $16-$22/hour, based on experience, plus spiffs and bonuses.

In addition to competitive pay and our positive culture, we offer our Client Service Representative the following benefits:

• Health, dental, vision
• Paid time off (PTO)
• Competitive performance-based pay
• Continual training
• Flexible scheduling

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This CSR position typically works 8-hour shifts, Monday-Friday. Additionally, optional weekend shifts are available.

In this customer service role, you provide friendly assistance to our clients over the phone and through email in a positive and professional manner. Good communication is essential as you schedule services and confirm appointments with clients as well as dispatch technicians to jobs. You also keep clients updated on their services and review job site debriefs. To ensure a positive experience, you follow up with clients to complete "happy checks". You are detail-oriented as you prepare folders in service sleeves for technicians as well as monitor and report on the stock of invoices and forms. As needed, you assist the general and operations manager. With your enthusiastic, courteous, and pleasant attitude, you contribute greatly to the success of our home service company!

ABOUT HOME SERVICE HEROES

Since 1999, we have served the Tampa Bay Area as a full-service electric company. In 2015, our founders implemented a new heating and air conditioning division to further assist homeowners with living comfortably. We are one of the only real family-owned companies left that truly enjoys taking care of our customers. Our company has a wonderful team of highly ethical and customer-oriented professionals. They are not only skilled but also motivated to bring ambition and excitement to our company. Our customers know what to expect when they hire us and the reason they keep coming back is quality workmanship and 100% customer satisfaction. We have won multiple awards for our services, including Small Business of the Year, Service Company of the Year, and several Angie's List Super Service awards. We were also inducted into the Home Service Hall of Fame in 2007!

We have a great family-based atmosphere where we have fun but also get things done! Our team is always treated fairly with the utmost respect and is the first priority of our company. Outside of having a fantastic team environment, we like to show our appreciation with great benefits, no shortage of work, flexible schedules, a work-life balance, plenty of growth opportunities, and a culture you won't find anywhere else!

OUR IDEAL CLIENT SERVICE REPRESENTATIVE

• Customer service driven - Eager to help customers regardless of challenges
• Reliable - Show up to work on time and prepared
• Career-minded - Looking for more than just a job
• Strong attention to detail - Completes tasks with a strong sense of thoroughness and accuracy
• Self-motivated - Sees what needs to be done and does it

If this sounds like you, keep reading!

REQUIREMENTS FOR A CLIENT SERVICE REPRESENTATIVE

• 1 years of customer service experience

Bi-lingual (Spanish) is preferred but not required.

If you meet the above requirements, we need you. Apply today to join our team as a Client Service Representative!

Location: 33511