What are the responsibilities and job description for the Customer Service Supervisor position at Homegoods?
Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.
Responsibilities
- Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently
- Operate as a front line manager focused on executing store functions through staff members.
- Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team.
- Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned.
- Adjust priorities and manage time wisely in a fast-paced environment.
- Communicate in a clear, concise manner and listen attentively to others.
Requirements:
- Must possess superior customer relations
- Must be available to work flexible schedule including weekends and
- Strong communication skills – verbal and Listens and responds appropriately.
- Must be capable of handling multiple tasks at one
- Ability to respond appropriately to changes in direction or unexpected situations.
- Team player/works effectively with peers and supervisors to accomplish tasks.
At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.
Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Work Location: One location
