What are the responsibilities and job description for the Warranty Representative position at Homes By West Bay LLC?
Homes by WestBay & Casa Fresca Homes offer a new kind of home building experience with a focus to deliver an exceptional homebuilding experience at an outstanding value. Recognized both nationally and regionally for our award-winning new home designs, we offer new single-family homes for sale throughout the finest new communities within the Tampa Bay area. Founded in 2009, we have evolved into being the largest, privately owned new homebuilder in the Tampa Bay and Central Florida markets.
Homes By WestBay is seeking a Warranty Representative to join our growing team. The Warranty Representative interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work for our communities in Manatee/Sarasota County and surrounding areas.
Responsibilities:
- Pre-walk homesites to provide punch list for construction to delivery of home to customer; provide quality control of finished product.
- Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
- Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs.
- Schedule and supervise trade partners’ repairs in homes after delivery to homeowner.
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.
- Provide accurate and timely information to management on progress and scopes of work.
- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
- Evaluate trade partner and product performance. Provide ongoing information to management as it relates to quality of workmanship and materials.
- Work with Area Warranty Manager on special projects as needed.
- Participate and attend department meetings.
- Keep accurate service request logs and documentation of all work performed.
- Perform all other duties as assigned.
Qualifications:
- Minimum three (3) years of residential, customer care or construction field preferred
- High school diploma or GED required.
- Valid driver’s license
- Maintain regular attendance and punctuality relative to daily work schedule is required.
- Excellent communication skills, verbal and written.
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
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