Director of Client Operations

About Us:

Our team is the #1 focus at Hometown. Below is the promise we make to our team and the method by which we set out to achieve our goals. Hometown Logistics is committed to more than just moving freight. We enjoy the journey as much as the destination by building a culture of motivated and positive thinkers who deliver focused efforts daily. Our environment focuses on learning, enhancing skills, and achieving impossible goals. As a result, Hometown Logistics attracts the type of professionals who value constant growth, maximizing potential, and sharing success with their peers. The road is our business, but the sky is the limit. We don’t sacrifice culture for growth. We don’t compromise training to build the team. We are leaders who push each other to lead. As individuals, as a team, as a company, and as a culture, we are Always Moving Forward.

Job Description:

The Director of Client Operations will focus on and drive the expansion of the logistics services offered by HometownLX. As a key management team member, the Director of Client Operations will help drive growth throughout the company while coaching peers to identify and execute strategies to increase client retention/attraction. This role's main areas of focus include team leadership, new strategy execution, and growth-driven sales. The implementation and sales of these expanded products will be a key piece of Hometown’s continued growth and expansion.

Job Requirements/Daily Responsibilities:

• Sell a variety of logistics solutions to executives and C-level target clients.
• Utilize a variety of sales techniques to engage with clients
• Including virtual, phone, and in-person sales (including occasional travel)
• Promote sales and cross-sells internally to the company.
• Coach and motivate sales team members to achieve goals
• Build a positive relationship with the team
• Lead and train team members in new logistics services
• Assist team members with identifying and building strategies
• Goal set and hold team members accountable for activity and results
• Research, Develop, and Implement new logistics solutions
• Manage operational items core to new services being offered.
• Warehousing oversight and contract negotiation
• LTL partner oversight and contract negotiation
• Assist and manage a variety of logistics-related activities.
• Monitor sales reports, communicate trends, and market conditions
• Daily oversight of Hometown systems and programs including load boards and rate approvals

Compensation Package:

• Lucrative Six-figure salary including quarterly growth bonuses
• Benefits including health, vision, life, and dental offerings
• 401K program with 3% company contribution
• 12 days paid time off
• Join an employee-nominated, winning team: Voted IndyStar’s Top Workplace 2024 and Best Places to Work by the Indiana Chamber of Commerce 2024

Qualifications:

• Combination of 5 years experience in transportation and/or sales (including LTL operations)
• 2-3 years experience managing and leading a team of 5-10
• Strong negotiation and presentation skills
• Experience in operational implementation
• LTL and Warehousing contract experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Indianapolis, IN 46241 (Required)

Ability to Relocate:

• Indianapolis, IN 46241: Relocate before starting work (Required)

Work Location: In person