Field Service Engineer I

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

The Field Service Engineer will be working within the Honeywell Sensing & Safety Technologies business unit, specifically the Service Team for customer support, team development and training.  This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution.  The purpose of this position will be providing customer support, advanced field technical support and team training & development.  The position will be located in Austin, TX, Hillsboro, Chicago, IL, Southeast or New England Regions.

You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication.

Key Responsibilities
• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Ability to troubleshoot hardware/software, solve complex equipment problems
• Provide direct support to Internal & External Customers
• Facilitate issue identification and analysis; Investigate and resolve technical issues
• Act as conduit for Field Service to Technical Support & Engineering for advanced issue resolution
• Provides timely, detailed and accurate reports on analysis work performed
• Demonstrates ability to handle challenging projects to ensure customer satisfaction
• Accountable for team technical competency & skills certification
• Interacts with multiple disciplines and personnel within organizations 
• Effective written and verbal communication skills
• Highly motivated, organized and able to work independently
• A collaborative and cooperative attitude
 
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status