Assistant Manager

Position: 

Assistant Manager

Purpose:

Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift.

Focus:

In addition to following standard Marco’s operating policies and procedures, main areas of focus include (but are not limited to):

• People

• Demonstrate and reinforce Marco’s Values.

• Develop, share knowledge and experience, and train Team Members and Shift Leads.

• Contribute to the hiring and retention of Team Members, Certified Trainers and Shift Leads who embody Marco’s Values, including dedication to customer satisfaction.

• Contribute to the coaching/development for their Team Members and Shift Leads in a timely manner.

• Execute a plan, based on an employee feedback, to decrease turnover and improve Team Member’s job satisfaction.

• Know, enforce, and educate Team Members, Certified Trainers and Shift Leads on all of the appropriate personnel policies, labor laws, and security and safety procedures.

• Develop an effective Team Member, Certified Trainer and Shift Lead schedule, optimized to hit profit and sales targets.

• Update weekly communication board with critical store/company information.

• Conduct regular feedback sessions with Team Members, Certified Trainers and Shift Leads.

• Communicate any performance concerns to General Manager in a timely manner

• Accountable for execution of training program for Associates, Certified Trainers and Shift Leads.

• Participate in manger meetings.

• Product

• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.

• Responsible for weekly update of daily prep sheet.

• Maintain all food pars.

• Maintain appropriate inventory and places store orders (following DM certification) 

• Manage storage organization throughout store to ensure standards are met.

• Cleanliness and Sanitation

• Accountable for assigning daily cleaning duties and weekly follow up.

• Store Security and Safety

• Properly executes, enforces and manages all food safety requirements and practices.

• Ensure all security procedures are executed (safe procedures, open/close procedures etc.) 

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• Profit

• Effectively support local store marketing and promotions to maximize sales potential, including sourcing and blitzing outside of store for recruiting and marketing purposes.

• Control assigned P & L line items.

• Control food components, labor, waste, and cash across shifts.

• Count drawers and ensures proper cash handling procedures are followed.

• Customer Service

• Make customers really happy.

• Effectively handle customer complaints/issues.