What are the responsibilities and job description for the Express Specialist position at Horace Mann?
Description
*Posting internally only at this time to provide additional career opportunities to our Horace Mann employees*
As a leading insurance and financial services company focused on meeting the evolving need of public K-12 teachers, we are growing rapidly and have a number of exciting positions available right now.
Reporting to the Express Supervisor, the Express Specialist will be the main point of contact for non-injury first party claims. They will investigate coverage, determine liability, and settle claims for our educators while delivering top notch customer service and adhering to our best practices.
Responsibilities
- Verify coverage, investigate liability and/or scope of damage
- Evaluates the claim to determine claim value, negotiate settlement and moves to settle claims while adhering to company best claim practices.
- Obtain and maintain state mandated adjuster licenses
- Proficiency with/and ability to understand and follow regulations for State jurisdictions.
- Ability to operate in a fast paced customer focused environment, while effectively utilizing telephony and claims operating systems
Requirements
- No prior claim experience needed
- Responsible for the efficient handling of low complexity physical damage losses.
- Verify coverage, proper assignment of estimate channel, rental, and prompt payment of various physical damage and CAT claims.
- Complete checklist to verify a total loss vehicle and prompt referral to Advanced Claims Service Team (Total Loss).