Field Service Representative

The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.

HORIBA Medical equips more than 30,000 laboratories throughout the world and produces nearly 7,500 analyzers per year and over 10,000 tons of reagents. We are a leader in chemistry reagents manufacturing and diagnostic solutions for decentralized clinical testing, providing a combination of screening instruments and reagent manufacturing in medical technologies, with a wide portfolio of products for IVD testing laboratories. We also benefit from all the technologies patented by the HORIBA Group and from synergies between the Group’s 13 research centers worldwide.

HORIBA is seeking an experienced Field Service Representative primarily in Knoxville, TN and surrounding Territory. Our Field Service Representative travels to customer locations and provides on-site service, maintenance and training of HORIBA Medical instrumentation. The right candidate will be able to perform the following essential job functions and has the listed qualifications:

Essential Job Functions:

• Travels to customer sites to install, repair or perform PM on medical laboratory equipment.
• Conducts troubleshooting via phone and onsite visits.
• May periodically assist in training other technicians on specific equipment.
• Installs laboratory equipment and trains lab staff. Performs regularly scheduled PMs onsite. Tests and calibrates analyzers and other equipment used in quality control.
• Able to prepare service reports, weekly logs and expense reports.
• Keeps management informed of service results, customer relationship issues, and updates in customer laboratory policies or practices / topics which may be helpful to operations.
• Provides quality customer service and promotes MLS benefits and/or additional services.
• Monitors, organizes, and maintains inventory on parts and consumables for car stock.

Desired Qualifications:

• AA Degree or certification from a technical school.
• Preferred 3 years experience working with hematology, relevant analyzer equipment or medical instrumentation with two years of electronics experience. Heavy Chemistry experience preferred.
• Medical Technologist (MT) a plus.
• Some Training experience preferred.
• MS Office application and general computer skills preferred.

Compensation Package:

HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.

If you are an individual with a disability and need an accommodation during the application/hiring process, please email MedicalJobs.US(at)horiba.com or call (800) 446-7422 Ext 8649 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.

EEO/Affirmative Action/Veteran Status/Disabilities.