Training Supervisor

City Experiences is seeking a Training Supervisor for our Food and Beverage operation in Chicago, IL.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Experiences’ mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our
footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across
our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation
services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation
are encouraged, this may just be the opportunity for you.

Job Summary:
The Training Supervisor is responsible for the initial and ongoing training of all new hires and current staff. They must be able
to coordinate training for all staff so they are prepared to execute friendly and enthusiastic service to a section of about 30
guests while maintaining our quality service standards. During this time they must provide the ultimate experience in Hospitality
and Entertainment while maintaining proper cost controls. All employee manuals, agendas, work books, tests, and handouts
must be maintained by this position as well. This p

Essential Duties & Responsibilities:

• Staff Management
  • Schedule all training and follow shifts
  • Check in with all new hires to assist with onboarding and integration, answer questions and
    help solve any problems
  • Help to create training quizzes and tests for all new hires as well as current serving staff
  • Work as a supervisor on cruises where new staff is training to lend a helping hand and ensure
    the training standards are being executed and that all staff is adhering to our quality standards
  • Keep all staff motivated throughout training
  • Be an active and enthusiastic participant utilizing the Our Service System (OSS) standards and
    practices
  • Develop positive working relationships with city department heads and peers
  • Develop strong teamwork within the staff
  • Assist with development and execution of employee incentive programs
• Cruise Execution
  • Assist with managing the FOH staff, including recruitment, training, coaching/discipline, and
    retention of assigned vessel
  • Ensure that staff is trained and consistently follows and adheres to proper alcohol service
    guidelines, thereby ensuring the safety of each guest
  • Ensure that all staff consistently follows and adheres to all health department sanitation codes
    and requirements, thereby maintaining the Company’s strict standards of sanitation
  • Observe and recommend line-staff that may require further training and development to ensure
    proper and effective service
  • Recommend approved programs that improve the level of service and product quality
• Administration
  
  • OSS Training
  • Tip Declaration Training
  • Update and maintaining all manuals
  • Update and maintain accurate employee and training files
  • Create timeline for all new hires prior to day 1 of training
  • Create interactive training agenda for all new hires
  • Document all new hire activity with daily progress reports
  • Follow up with all FOH staff in a continued effort to maintain ongoing training
• Accountabilities:
  
  • The successful training supervisor will personally contribute to the retention of staff. Training is often
    the benchmark and first impression that someone will have of the job. Organization, personalized
    interest and follow through will help to ensure that FOH staff is not put on the floor before they are
    ready. This will reduce stress for new hires as well as their peers. The result is improved retention of
    employees, thus lowering turnover costs

Requirements & Qualifications:

• High school degree or equivalency required
• Understanding and ability to execute all FOH positions
• Experience in high volume dining
• High energy!!!
• Strong communication skills and ability to speak and teach large groups
• Strong organizational skills
• Patience
• Responsible alcohol service requirements. TIPS Certification recommended
• Health department sanitations codes & requirements. ServSafe Certification recommended
• Mathematical skills (addition, subtraction, multiplication and division) necessary to interpret reports and
  budgets
• Communicate effectively in oral and written form
• Train, develop and motivate staff
• Analyze and solve problems
• Ability to read, write, and speak English to comprehend and communicate job functions
• Demonstrated ability to manage multiple priorities/tasks
• Establish and maintain effective working relationships as required by job responsibility
• Provide advice/opinion and exercise discretion concerning confidential and sensitive matters
• Listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
• Set aside emotional factors and/or validate them in order to discover key/relevant issues
• Work with Microsoft Office applications (especially Word, Excel, and PowerPoint)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. The company participates in the E-Verify program in certain locations.