What are the responsibilities and job description for the Customer Care Specialist position at Hospice?
Primary tasks, duties and responsibilities:
- Responsible for successfully managing both inbound and outbound calls. Follows communication scripts, handles a variety of topics/questions, and acts as a liaison between our company and our customers.
- Obtains information from a variety of sources to assist the public and internal colleagues with requests, questions, and information.
- Manages and responds to time-sensitive requests for information by engaging multiple departments.
- Assists patients, referral sources, and departmental inquires to resolve matters; replying by phone, electronically and/or in person.
- Performs variety of administrative duties, as requested.
Educational/Professional:
1. High school graduate/GED required.
2. Associate Degree/Business school preferred.
3. One year experience preferred.
4. An equivalent combination of professional experience and education may be considered as meeting the
educational and professional requirements.
Experience:
1. Ability to use multi-line computer phone system
2. Prefer previous healthcare experience, must maintain HIPPA compliance and confidentiality.
3. Keyboarding skills of 30 WPM or greater.
4. Proficient in using a variety of computer applications, including Microsoft Word, Excel, and Outlook.
