What are the responsibilities and job description for the Assistant Front Office Manager position at Hotel deLuxe?
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
SUPERVISORY RESPONSIBILITIES:
QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as other duties specified by their supervisor or manager. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions or requests from groups of managers, clients, co-workers, and the public.
MATHEMATICAL SKILLS:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
MANAGERIAL REQUIREMENTS:
BUSINESS SKILLS:
OTHER SKILLS and ABILITIES:
Able to operate telephone, computer stations, plug and unplug various power cords, familiar with basic computer interface systems. Able to maintain organizational image by always demonstrating high quality guest service.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects of up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
The noise level in the work environment is usually moderate to loud. The temperature can fluctuate from cold to hot. As many as five people could be working alongside with you.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Once you meet us, you’ll discover that glamour is both a destination and a state of mind. Designed to hearken back to Hollywood’s Golden Age, this refined property combines an art deco aesthetic with modern art. Guests enjoy our extensive signature amenities and a curated photography collection. Gracie’s, our elegant restaurant serves brunch and afternoon tea, and signature cocktails made with a mid-century modern flair at the Driftwood Room.
Overview:
Come be a part of something bigger!
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away?)
- Paid Time Off
- Employee Assistance Program (We are here to support you and your loved ones)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more!
The Assistant Front Office Manager will contribute to the mission of the Company by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry. The Assistant Front Office Manager will ensure that a positive guest experience is consistently provided for all guests, and that employees under their leadership are lead and empowered in a positive manner and financial contribution to the hotel is maximized. This position also requires customary and regular exercise of independent judgment and discretionary powers in the day-to-day performance of job duties. The Assistant Front Office Manager sets and maintains a high level of guest service and ensures that all standards of operation and hotel’s policies and procedures are implemented and maintained in a consistent manner.
ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)
- Function as a liaison between guests and the hotel while maintaining a high level of customer service.
- Answer inquiries pertaining to hotel policies and services.
- Meets, greets, and welcomes guests and handles and resolves guest complaints as may arise.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Works in concert with department heads to coordinate hotel activities and resolve problems.
- Assist the Front Office Manager in implementing policies and procedures for the operation of the department.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Observe and monitor staff performance to ensure efficient operations and adherence to hotel’s policies and procedures.
- Prepare required paperwork pertaining to departmental functions.
- Provide assistance to staff members as necessary.
- Communicate with front office and guest service staff to get any pertinent information.
- Review logbook for any other information or incidents.
- Review all arrivals noting any special requests or challenges.
- Make sure all shifts are covered as scheduled and cover any as necessary.
- Follow established key control policy.
- May review VIP and package arrivals daily. May inspect all VIP arrival rooms.
- Greets and extends superior service to arriving VIP guests.
- Assist guests with services and requests.
- Possess knowledge of Fire and Emergency Procedures.
- Assist Front Office Manager with departmental training classes/seminars.
- Performs all other duties as directed by immediate supervisors.
- Maintain professional contact via telephone with all other hotel departments such as, Sales, Housekeeping, Engineering, etc…to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.
- May assist sales in hotel tours and FAM trip events. Assist with tours of the hotel for business, educational and social organizations.
- Possess fluent knowledge of the city and geography of surrounding areas.
- Possess knowledge of restaurants, amenities, clubs, and tourism industries to provide to hotel guests.
- Personally develop relations with well-established services: bonded baby-sitters, florists, beauty, and barber shops, etc
- Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/play.
- Adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations. Project warmth, care, and concern for all guests along with proper etiquette.
SUPERVISORY RESPONSIBILITIES:
- Oversee and supervise all duties performed by employees working in the Front Office and Guest Services departments to include front desk, bell, valet, and door staff.
- Coach, counsel, and discipline employees when necessary, using proper documentation and techniques.
- Ensure that all employees under their supervision complete their essential duties before their departure.
- Ensure that all employees under their supervision are posted at their stations at posted time. Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can be found.
- Assist with any scheduled shift problems.
- Accountable for the proper training and daily monitoring of all service levels provided by employees to guests and other fellow employees.
- Accountable for meeting or exceeding levels of service as required by the Company and the prescribed Mystery Shopper Survey.
- Monitor and maintain proper operational supplies for all areas of responsibility.
- Accountable for meeting or coming in under payroll and expense budgets.
- Accountable for maintaining and monitoring that all employees follow proper cash handling procedures.
- Accountable for “guest ledger” and its proper daily maintenance.
- Helps train employees in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
- Participates as needed in the investigation of employee and guest incidents.
- Accountable for meeting and maintaining the “guest comment card” return ratios required by the hotel and management.
- Assist with Reservations as needed.
QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as other duties specified by their supervisor or manager. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions or requests from groups of managers, clients, co-workers, and the public.
MATHEMATICAL SKILLS:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
MANAGERIAL REQUIREMENTS:
- Clear, concise written and verbal communication skills.
- Demonstrate team building experience.
- Demonstrate ability to lead by example.
- Build morale and spirit.
- Use a “hands-on” approach to management.
- Abilities to inspire, train, and develop people for promotion.
- Experience training and cross-training employees.
- Instill a guest service and “can-do” attitude in all employees.
- Coach employees how to resolve and de-escalate conflicts.
- Instill a calm, organized approach in all situations.
BUSINESS SKILLS:
- Strong technical skills.
- Excellent time management skills.
- Work with limited support.
- Strong organizational skills
- Good knowledge of computers.
- Strong customer service orientation skills.
- Excellent listening skills.
- Exceptional detail in follow-up.
- Follow and enforce company policy and procedures.
- Resolve problems.
- Assume responsibility/accountability.
- Create a courteous, friendly, professional work environment.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Strong and creative problem-solving skills.
- Ability to quickly evaluate alternatives and decide on a plan of action.
- Train suggestive selling techniques.
- Forecasting skills.
OTHER SKILLS and ABILITIES:
Able to operate telephone, computer stations, plug and unplug various power cords, familiar with basic computer interface systems. Able to maintain organizational image by always demonstrating high quality guest service.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
While performing this job, the employee is regularly required to stand, walk, sit, speak, hear, reach, bend over, stoop, use hands, use fingers, write, see, feel objects, handle paper, wires, pens, boxes, and occasionally kneel. Occasional lifting or moving may be required of objects of up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
The noise level in the work environment is usually moderate to loud. The temperature can fluctuate from cold to hot. As many as five people could be working alongside with you.
Salary : $49,700 - $62,900
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