What are the responsibilities and job description for the Bar Supervisor position at Hotel deLuxe?
About Us:
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Location Description:
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum one year in hotel banquet, restaurant and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions or requests from groups of managers, clients, co-workers, and the general public.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
Once you meet us, you’ll discover that glamour is both a destination and a state of mind. Designed to hearken back to Hollywood’s Golden Age, this refined property combines an art deco aesthetic with modern art. Guests enjoy our extensive signature amenities and a curated photography collection. Gracie’s, our elegant restaurant serves brunch and afternoon tea, and signature cocktails made with a mid-century modern flair at the Driftwood Room.
Overview:
Come be a part of something bigger!
Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
- Full Time employees have access to Medical and Dental insurance to fit your needs
- Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away?)
- Paid Time Off
- Employee Assistance Program (We are here to support you and your loved ones)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more!
PRIMARY PURPOSE OF THE POSITION: Supervises, directs, and assists in the day to day operations of the restaurant, private dining, banquets/catering, room service, and lounge to meet and exceed financial objectives. Ensures that employee and guest satisfaction are exceeded by assessing the customer needs, meeting quality standards for service and continued evaluation of external and internal guest satisfaction. The Bar Supervisor will be responsible for maintaining the highest customer service standards in all food and beverage outlets/areas via grooming and developing of each staff member. The Bar Supervisor will ensure all aspects of the restaurant are operating in accordance to established policies and procedures to include cash control, menu pricing, property promotions, alcoholic beverage menus, and overall housekeeping, sanitation and maintenance respective areas of responsibility.
Due to the ever changing nature of the hospitality industry, the Bar Supervisor may be required to work varying schedules to reflect business needs of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
- Supervise and develop the performance of employees of the Restaurant, Lounge and Banquet department performance to ensure efficient operations and adherence to hotel/restaurant’s policies and procedures and to insure the highest possible levels of guest satisfaction in a cost efficient manner.
- Handle guest requests, inquiries and complaints effectively and efficiently.
- Support team members in handling guest inquiries, requests and in resolving guest complaints
- Assign work and supervise performance of employees in all Food and Beverage and hotel policies procedures
- Function as a liaison between guest and restaurant, lounge & banquets while maintaining a high level of customer service.
- Supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
- Understand the intricate variations of each type of wine and is able to create a rapport with guests and customers to ascertain their particular needs.
Other responsibilities include but are: May assist with interview and hiring process, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Perform other tasks as necessary in order to achieve the financial performance and goals of the organization.
SUPERVISORY RESPONSIBILITIES: Supervises all employees in the Food and Beverage Department.
QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Ability to handle sensitive, confidential information discreetly and professionally
- Strong detail orientation; ability to set priorities, multi-task and meet deadlines
- Basic computer skills; proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- Excellent problem solving skills, including the ability to problem solve without direct supervision.
- Ability to use POS software and payroll system.
EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum one year in hotel banquet, restaurant and/or training; or equivalent combination of education and experience.
- Previous experience in a 4 to 5-star hotel (and the quality and services expectations associated therewith) preferred.
- Minimum of two years of experience in a hotel or related field, and supervisory experience.
- Demonstrated knowledge in beer, wine and spirits
- Strong personnel training background with an ability to teach and mentor others
- Multilingual skills are preferred.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions or requests from groups of managers, clients, co-workers, and the general public.
MATHEMATICAL SKILLS: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
CUSTOMER RELATIONS SKILLS: Knowledge of principles and processes for providing customer service. Must have assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, kitchen equipment, or controls; and talk or hear. The employee frequently is required to reach with hands and arms and taste and smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10-15 pounds, frequently lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to heat from the cooking equipment. The noise level in the work environment is usually moderate to loud.
WORKING RELATIONSHIPS: Must maintain a good working relationship with other departments, employees and guests. Interface with the public daily.
NON-EXEMPT POSITION: Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor or the General Manager.
Salary : $36,400 - $46,100
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