Bellman

Summary
The Bellman delivers luggage to and from the guests’ hotel rooms.

Essential Functions
To perform the Bellman position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities
The essential duties and responsibilities of the Bellman position are as follow:

Be available for flexible schedules including nights, holidays and weekends.

• Transfer trunks, packages, and other baggage to room or loading area

• Arrange for outgoing freight, express or mail shipments, computes charges, tags article and records information such as addressee, addressor, carrier and charges on specified forms

• Supply guests with information on hotel services and amenities

• Deliver requested amenities to guest rooms

• Supply guests with travel information such as transportation rates, routes and schedules

• Escort incoming guest to room

• Arrange for cleaning, laundering and repair of guests' clothing and other items

• Compute charge slips for services rendered guests and forward slips to front desk

• Perform related services as requested by guest or manager

• Other duties as assigned

Requirements

Competency
To perform the Bellman position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments

• Interpersonal - Focuss on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keeps emotions under control; remain open to the ideas of other and try new things

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; participate in meetings

• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support the team's efforts to succeed; recognize accomplishments of other team members

• Written Communication - Ability to read and interpret written information

• Diversity - Show respect and sensitivity for cultural differences

• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel's organizational values

• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel's goals and values; benefit hotel through outside activities; respect diversity

• Attendance and Punctuality - Consistently to work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

• Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

• Planning and Organizing - Prioritize and plan work activities; use time efficiently

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

• Quality - Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality; appy feedback to improve performance; monitor own work to ensure quality

• Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

• Safety and Security - Observe safety and security procedures; determines appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Bellman position:

Language Ability
The individual selected for the Bellman position must demonstrate the ability to:

• Effectively interact and communicate with people from diverse backgrounds

• Read and comprehend simple instructions, short correspondence, and memos

• Write simple correspondence

• Effectively present information in one-on-one and small group situations to customers, clients and co-associates of the hotel

Math Ability
The individual selected for the Bellman position must demonstrate the ability to:

• Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

• Compute rate, ratio, and percent

• Draw and interpret bar graphs

Reasoning Ability
The individual selected for the Bellman position must demonstrate the ability to:

• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Deal with problems involving a few concrete variables in standardized situations

Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of the Bellman position:

• The noise level in the work environment is usually moderate

• The position is located inside where the temperatures are controlled and monitored

Physical Demands
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of the Bellman position:

• Regularly lift and /or move up to 50 pounds

• Occasionally lift and/or move up to 100 pounds

• Regularly stand, walk, use hands to finger, handle or feel, reach with hands and arms and talk or hear

• Occasionally stoop, kneel, crouch or crawl

Position Status and Availability
The individual selected for the Bellman position must be available to work:

• A full-time, flexible (AM or PM) shift, Monday - Sunday including holidays

Education and Experience
The individual selected for the Bellman position must possess:

• A high school diploma or general education degree (GED)

• One (1) year of customer service experience

Previous Bellman and/or Doorman experience highly preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Tips

Experience:

• Customer service: 2 years (Required)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location