What are the responsibilities and job description for the General Manager position at HOTWORX?
GM Mission: To develop and maintain the overall success of HOTWORX® through effective management strategies, marketing tactics, consultative sales skills, and superior customer service to meet and exceed the performance goals of your franchise location. To maintain the integrity and good reputation of the HOTWORX® brand through various local and national marketing tactics and to professionally represent the brand at all times.
Basic Duties & Responsibilities:
- Complete a minimum schedule of 40 hours per week which must be accounted for via a time card or tracking system.
- Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.
- GM must facilitate all weekly and/or monthly staff meetings & training sessions.
- Always strive for only 5-star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances!
- Maintain accurate member and employee records by following suggested filing guidelines. Routine updating, and maintenance is vital.
Requirements:
- Bachelor’s degree preferred; High School diploma required
- 1-2 years of experience in a health club or fitness environment.
- 1-2 years of supervisory experience
- 1-2 years of sales experience
- Dynamic, outgoing personality
- Excellent communication skills
Initial and Required Training & Certifications:
- Complete HOTWORX trainer certification. One time certification with required refresher course as part of the annual convention agenda.
- Complete all assigned HOTWORX® University Online required courses for level of employment. Courses must be taken once annually.
- Complete any newly introduced HOTWORX® University Online courses as they are available.
- Complete HOTWORX® University’s Franchisee and GM School. This class should be taken once annually.
- Complete any additional regional training seminars as they are scheduled and made available.
- Complete on-site training including the Circle of Success processes, studio operations, equipment maintenance, product training and all other applicable on-site applications.
- Subscribe to the CEO weekly blog on HOTWORX.net, read weekly and put into practice.
- Complete any assigned webinar and/or phone conference sessions and be prepared to take any quizzes or tests to ensure material is retained.
- Maintain CPR active certification at all times.
- Additional training requirements may be required at any time.
*Total target compensation for this position with commission is around $50k
Job Type: Full-time
Salary: $32,000.00 to $35,000.00 /year Commission
Additional Compensation:
- Commission
- Bonuses
- Store Discounts
Work Location:
- One location
Benefits:
- Flexible schedule
Job Type: Full-time
Pay: From $32,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Work Location: One location
Salary : $32,000 - $-1
