Client Services Specialist - PT (Afternoons)

Due to licensing and supervision requirements, this position is open to female applicants only.

INTRODUCTION:

House of Hope (HOH) is in search of a reliable person who is interested in assisting women in recovery at House of Hope. This part-time (afternoons from 12:30pm-6:00pm) Client Services Specialist works with women new in recovery. They get to know strong, resilient mothers as they improve their lives for themselves and their children. The purpose of this role is to help meet client needs as they work towards their goals. This person will also be responsible for running the Client Services office. This is a great opportunity for those seeking experience working with women and families as well as those interested in the human services sector of the non-profit community.

ABOUT HOUSE OF HOPE:

House of Hope, a local nonprofit, empowers women, strengthens families, and promotes recovery in our community. As Utah’s oldest treatment center, we have a long legacy of employing staff who are dedicated to the mission of spreading hope, nurturing healing, and encouraging personal growth in our colleagues, our clients, and our organization. We offer a culture of camaraderie, creativity, and collaboration as we work collectively to make a difference in the lives of the families we serve.

HOUSE OF HOPE'S MISSION:

Treating substance use disorders, rebuilding lives, strengthening families, and empowering women.

PRIMARY RESPONSIBILITIES:

• Work directly with our recovery clients
• Assist clients to make business phone calls and coordinate appointments
• Answer incoming calls and interact with community partners
• Keep records, filing electronic and hard copies in a timely manner
• Assist clients to log on to virtual appointments
• Assist with conducting client drug screenings
• Complete special projects for the program
• Possess a teamwork mentality, while also being able to work independently

QUALIFICATIONS, EXPERIENCE, & SKILLSET:

• Due to licensing and supervision requirements, this position is open to female applicants only
• Excellent communication and problem-solving skills
• An ability to be respectfully assertive
• Confident at making others feel heard and respected
• Open to feedback with mindset toward self-improvement
• Possess a strong understanding of professional ethics and boundaries
• Willingness to drive own vehicle (with mileage reimbursement) or agency vans (up to 10 passengers) and maintain Utah driver’s license and a good driving record
• Ability to remain calm in high-stress situations
• Able to climb stairs and lift 40-50 pounds, on occasion
• Familiarity with Microsoft Office and Apple iPad is a plus
• Quick and accurate typing skills with attention to spelling and grammar

AGENCY REQUIREMENTS FOR ALL EMPLOYEES:

• Non-smoking worksite: no tobacco products allowed
• Be 21
• Must pass a background check
• Must pass a drug screening
• If in recovery, must have at least 2 years of continuous sobriety
• Good driving record for last 4 years required as well as a valid driver’s license and personal, reliable transportation

EDUCATION REQUIRED:

• High school diploma or GED equivalency

HOURS/SCHEDULE:

• Part-time; approximately 28 hours/week
• M-F, 12:30pm - 6:00pm
• Additional hours may be available to help cover time-off requests

WAGES & BENEFITS:

• $14-$16/hour
• Paid training
• Business casual atmosphere
• 401(k) dollar-for-dollar match up to 5% after one year of employment
• Employee recognition, bonuses, paid training, and other incentives

APPLICATION INSTRUCTIONS:
Send the following to jobs "at" houseofhopeut.org:

• BRIEF STATEMENT OF INTEREST/COVER LETTER (may be in body of email)
• RESUME
• THREE (3) PROFESSIONAL REFERENCES

House of Hope (HOH) is an equal opportunity and affirmative action employer. All employment decisions are based on achieving the HOH mission without regard to race, ethnicity, skin color, nationality, age, gender, sexual orientation, gender identity and expression, mental and developmental abilities, physical ability, or religious belief. All qualified candidates are encouraged to apply.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Application Question(s):

• Do you identify as female? (Due to licensing regulations and supervision requirements, this particular position is open to female applicants only.)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person