FSS Service Coordinator

General Job Summary:  Under supervision of the Choices Program Manager, the FSS Coordinator is responsible for establishing, processing and administering the FSS program and assists with related duties of the Resource Center and/or Public Housing Property.  

 Essential Job Functions:  

 Conducts individual and group briefings for FSS applicants; determines eligibility.

• Maintains a pool of completed FSS files for the Public Housing and Housing Choice Voucher programs.
• Provides case management and referral services to FSS contracted families, insuring that they meet their contract and program goals.
• Audits escrow amounts, and reports information to the agency Accounting Department. 
• Keeps FSS waiting list applicants apprised of their status.
• Maintains FSS files and filing systems, including annual FSS addendums to HUD.
• Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information
• Schedules appointments, coordinates meetings with various public, private, professional, and all clients.
• Maintains contact with, coordinates meetings of and records minutes of the Program Coordinating Committee (PCC).
• Assists with functions of the Housing Resource Center and/or Public Housing Property
• Ability to use independent judgment, common sense, and principles of influence and rational systems in the performance of tasks
• Ability to work under stressful conditions, to respond immediately to crisis situations, and to balance priorities within the department
• Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly in a friendly, understanding, helpful, and professional manner with clients/customers. 
• Performs other related essential duties as required.

Knowledge and Skills required:  

• Associates Degree or High School Diploma supplemented by one (1) to two (2) years relevant work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Abilities required: 

• Ability to add, subtract, multiply, divide, calculate decimals and percentages, and measure data.
• Ability to use an adding machine for basic operations
• Ability to comprehend and correctly use a variety of informational documents including credit reports, police reports, references, pre-applications, transfer requests, income tax forms, employment verifications, and other reports and records.
• Ability to comprehend a variety of reference books and manuals including HUD manuals, regulations, policy and procedure manuals, etc.
• Ability to prepare weekly, management reports, waiting list counts, transfer reports, monthly reports, memorandum, correspondence, and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style.
• Ability to use independent judgment, common sense, and principles of rational systems in the performance of tasks
• Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, and the general public.
• Ability to advise and interpret the application of policies, procedures and standards to specific situations; ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards.
• Ability to communicate effectively with applicants/clients, immediate supervisor, coworkers, social services personnel, and the general public verbally and in writing

Typical Physical/Mental Demands and Working Conditions:  While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.  The employee frequently is required to walk, move up and down stairs, use hands and arms to handle, feel and reach, push, pull, bend, twist and lift up to 25 pounds.  Read information, often in small print.  Enter and locate information on a computer system or communication device.  Write documents, reports etc. using a writing instrument (i.e. pencil, pen) or computer.  Operate a variety of automated office machines including typewriter, calculator, copier, computer, telephone system, fax machine, etc.  Utilize departmental software including ECS and HUD software and others.