What are the responsibilities and job description for the Program Director RN - Clinical position at Houston Methodist?
Overview
JOB SUMMARY
At Houston Methodist, the Program Director Clinical position develops programs and provides leadership, planning and coordination of multi-component, complex programs to drive business goals and support the organization’s strategic direction. This position educates and assists leadership in developing strategies to respond to new program requirements and opportunities for improvement supported by external benchmarking. The Program Director Clinical position exhibits strong leadership and critical reasoning skills in decision-making, planning and organizing, initiative and ingenuity, creativity, independent decision making, problem solving, and interpreting data for large-scale and multiple site programs. This position develops positive relationships with physicians and interdisciplinary teams, interacting with all levels of the organization, from front-line staff to senior management. This position is responsible for various administrative and operational functions, including protocol development and implementation, financial stewardship and writing program funding proposals while providing education and technical expertise related to the program for successful implementation. The Program Director Clinical position collaborates with System Hospitals for sharing of best practices, reporting methodologies and identification of potential duplication of effort.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Focuses on patient/customer safety
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
- Intentionally rounds with patients/customers to ensure their needs are being met
- Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
Displays cultural humility, diversity, equity and inclusion principles
Actively supports the organization vision, fulfills the mission and abides by the I CARE values
Responsibilities
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 20%
SERVICE - 20%
QUALITY/SAFETY - 25%
FINANCE - 15%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION REQUIREMENTS
o Master’s degree
EXPERIENCE REQUIREMENTS
o Seven years of experience in a healthcare setting of which four years working in a program/project role focused on organizational operations. May consider HM employee with six years’ experience, including three years in a role with progressive leadership responsibilities where the emphasis has been focused on organizational operations
License/Certification
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
o Texas RN license or temporary TX RN license, should obtain permanent license within 90 days. Compact license acceptable according to current Board of Nursing requirements
o ANCC-recognized certification in applicable specialty area within one year of eligibility
KSA/ Supplemental Data
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
o Strong proficiency in speaking, presentation skills, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Excellent interpersonal skills.
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
o Strong organizational skills, excellent critical synthesis and problem-solving skills with attention to detail
o Well versed in computer skills of the entire Microsoft Office Suite
o Excellent time management skills with proven ability to meet deadlines
o Ability to function well in a high-paced and, at times, stressful environment, works under pressure and balances many competing priorities
o Mature management skills demonstrated by calm and thorough review of situations
o Advanced skills in change management, planning and execution and business acumen
o Experience with successful program management and outcomes
o Strategic thinker that demonstrates innovation and creativity in program management
o Adaptable – flexible in handling change, able to juggle multiple high priority demands, able to adapt to new situations with innovative ideas or approaches. Ability to maintain focus on goals and easily adjust to how they are achieved
o Ability to analyze and solve problems and make decisions on program-related issues
o Ability to influence others without direct position responsibility to earn credibility and client trust
o Professional handling of exposure to confidential/sensitive information
o Knowledge and familiarity with accreditation and regulatory requirements for program
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) No
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.
