Job Posting for Box Office Representative/Cashier, Visitor Services Dept. at Houston Museum of Natural Science

Position: Box Office Representative/Cashier, Visitor Services Dept.

Employment Status: Part Time, Hourly, Non-Exempt, $12 per hour plus commission opportunities*

*Monthly average commission from membership sales at the box office can range from $100-$400 a month (no cap on commission)

Job Summary:

If you enjoy interacting with the public, helping individuals plan an entertaining day, and would like to work with a team of exciting coworkers, the position of Box Office Representative/Cashier could be your perfect fit.

Box Office Representative/Cashier is a dynamic position with various roles that is best suited for individuals with interest in science and history and who are enthusiastic, friendly, reliable and able to work a flexible schedule, including nights, weekends and holidays.

You will be responsible for assisting guests and setting the tone for an enjoyable museum visit. Pending operational needs, applicants may start in the garage, special exhibit greeter/cashier, special exhibit gift shop or box office.

Essential Duties and Responsibilities:

Use ticketing system for point-of-sale transactions, membership enrollment/renewal, and basic sales orders
Communicate difference in membership levels and benefits to guests
Ability to facilitate a cash and/or debit and credit card payment with accuracy for guest transactions
Provide a welcoming, safe and fun environment for our guests through outstanding service and guest assistance
Collect payment in the parking garage booth with the ability to facilitate a cash and/or debit and credit card payment with accuracy for guest transactions
Sell merchandise and point-of-sale ticket upgrades and add-ons at various locations throughout museum via cash and credit card transactions
Point-of-sale ticket and gift shop sales for special exhibits
Monitor sales floor and assist guests with product inquiries while also becoming familiar with store merchandise
Help promote and upsell merchandise in special exhibit gift shop
Assist in labeling and stocking
Other duties as assigned

Knowledge, Skills and Abilities:

Cash handling experience a plus
Bilingual a plus (Spanish/English)
Great interpersonal and communication skills in order to speak to visitors and colleagues
Able to adjust to changing workflow from slow to a fast pace working environment
Alert and able to respond quickly in an emergency
Should have an interest in science, history, education
Excellent customer service skills
Relevant volunteer or work experience is preferred
Proficient in Tessitura ticketing system; training will be provided if needed

Requirements:

Able to be in both stationary and circulating positions throughout shift for long periods of time
Able to sit and stand for long periods of time
Available to work 1-2 days a week, including Saturday or Sunday (8:30 a.m. to 6:00 p.m.)
Available to occasionally work special event evening shifts
Moderate physical activity required to move laptops, scanner, ticket stock, ticket printers
Able to operate a desktop computer, mobile computer, scanner or other technical equipment
Must be at least 16 years of age

· Must comply with the museum’s health and safety protocols

Perks of Working at HMNS Include:

Free individual-level HMNS Membership
Free access to Museum exhibits, Cockrell Butterfly Center, Burke Baker Planetarium, Giant Screen Theatre and satellite facilities
Discounted programming including museum summer camp
Free staff parking
Flexible scheduling
Predominately daytime hours (some evenings may be required)

Application Instructions:

Submit completed application form and optional resume in one of the following ways:

Online - www.hmns.org/appform
Hard Copy - Print www.hmns.org/appformprintable, complete and mail to: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; or drop off in person at the Museum Service desk

Aplicaciones en español también disponibles. Envíe el formulario de solicitud completo y el currículum opcional de una de las siguientes maneras:

En línea - www.hmns.org/appformESP
Copia impresa - Imprimir www.hmns.org/printableappformESP, completar y enviar por correo a: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; o dejar en persona en el mostrador de Servicio del Museo

No phone calls, please.

HMNS does not respond to inquiries regarding application status.

The Houston Museum of Natural Science is an EEO Employer.

Houston Museum of Natural Science, 5555 Hermann Park Drive, Houston, Texas 77030

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