What are the responsibilities and job description for the Experienced Front Desk Associate position at Howard Johnson Inn?
Responsibilities:
- Greet and welcome guests upon arrival
- Maintain online reservations
- Check-in and check-out guests efficiently and accurately.
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests, inquiries, and complaints in a professional and timely manner
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk and lobby area including sweeping and mopping, wiping down the counters, sanitizing, vacuuming
- Collaborate with other hotel departments to ensure guest satisfaction
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and computer software (e.g., property management systems).
- Must have phone etiquette.
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Attention to detail and problem-solving abilities
- Multilingual skills are a plus
As a Front Desk Agent, you will have the opportunity to provide exceptional customer service to our guests. You will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you.
If you meet the qualifications listed above and are interested in joining our team, please submit your resume. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Overnight shift
Application Question(s):
- Are you flexible to work weekdays AND weekends, including Holidays?
- Are you at least 21 years of age?
- Are you currently working? Where and for how long?
- Are you reliable?
- Must have flexibility. Are you flexible to work any shift; mornings, evenings, and overnights?
- If you are considered for the position, when would you be able to start training?
Education:
- High school or equivalent (Required)
Experience:
- HOTEL FRONT DESK: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Winter Haven, FL 33880 (Required)
Work Location: In person
Salary : $14 - $15
