Ramsey- Production Manager

Job Description – Production Manager HOYA Ramsey Rx Laboratory Reports to: Rx Lab Director SUMMARY Will supervise all employees and is responsible for the overall direction, coordination, and evaluation of Rx Lab Production.  Execute all management responsibilities in accordance with the organization's policies and applicable laws. Adhere to all operation and safety SOP’s. Verifies that all equipment is maintained properly.   ESSENTIAL DUTIES AND RESPONSIBILITIES Assigns duties, prepares work schedules, and expedites work flow Maintains time and production records Delegates the maintenance and repair of equipment. Makes sure Preventive Maintenance is performed as schedule and doesn’t allow equipment to be kept in poor condition Randomly inspects work in progress and finished products to ensure conformance to quality standards Communicates company policies and train employees, and enforces safety regulations Helps maintain and reviews measures to improve production methods, equipment performance, and quality of product Analyzes and resolves work related problems, or assists employees in solving work related problems Communicates operating procedures, train employees, and enforces procedures Assists in development or revision of standard operational and working procedures and observes workers to ensure compliance with procedures Reviews and analyzes DVI reports, Audits, spoilage, and key indicator reports to determine cause of quality or production issues Complete employee performance review/evaluations and recommends salary revisions Plans and directs the employee training required to stay abreast of new product introduction Works in all areas of the laboratory as needed to meet production requirements Monitors and controls all lab costs Responds to customer complaints and concerns as appropriate May be assigned other duties, as determined by the Rx Lab Director Makes sure all areas of lab and equipment are maintained clean and in good condition Understands well all equipment and  operations of the lab Attendance/Punctuality - Is consistently at work and on time. May be required to rotate hours throughout the year to spend time with all crew. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner.  Gathers and analyzes information skillfully.  Develops alternative solutions.  Works well in group problem solving situations.  Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations.  Responds promptly to customer needs.  Solicits customer feedback to improve service.  Responds to requests for service and assistance. Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming.  Maintains confidentiality.  Listens to others without interrupting.  Keeps emotions under control.  Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations.  Listens and gets clarification.  Responds well to questions.  Participates in meetings. Teamwork - Balances team and individual responsibilities.  Exhibits objectivity and openness to others' views.  Gives and welcomes feedback.  Contributes to building a positive team spirit.  Able to build morale and group commitments to goals and objectives.  Supports everyone's efforts to succeed. Delegation - Delegates work assignments.  Matches the responsibility to the person.  Gives authority to work independently.  Sets expectations and monitors delegated activities.  Provides recognition for results. Leadership - Exhibits confidence in self and others.  Inspires and motivates others to perform well. Effectively influences actions and opinions of others.  Accepts feedback from others.  Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating, and process improvement. Takes responsibility for subordinates' activities.  Makes self-available to staff.  Provides regular performance feedback.  Develops subordinates' skills and encourages growth.  Solicits and applies customer feedback (internal and external).  Fosters quality focus in others.  Improves processes, products, and services.  Continually works to improve supervisory skills. Quality Management - Looks for ways to improve and promote quality.  Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions.  Displays orientation to profitability. Demonstrates knowledge of market and competition.  Aligns work with strategic goals. Diversity - Shows respect and sensitivity for cultural differences.  Educates others on the value of diversity. Promotes a harassment-free environment.  Builds a diverse workforce. Ethics - Treats people with respect.  Keeps commitments.  Inspires the trust of others.  Works with integrity and ethically.  Upholds organizational values. Organizational Support - Follows policies and procedures.  Completes administrative tasks correctly and on time.  Supports organization's goals and values.  Benefits organization through outside activities. Supports affirmative action and respects diversity.   QUALIFICATIONS Education Bachelor’s degree preferred however a combination of education and experience may be accepted in lieu of Bachelor’s degree.                                   Experience Experience in the Optical Industry as it relates to ophthalmic lenses is desired Knowledge, Skills, and Abilities Candidates must have a proven background in ophthalmic optics, accompanied with excellent customer service, communication, and organizational skills Supervisory-level experience required Management-level experience preferred Must demonstrate critical thinking skills in anticipating challenges, problem solving and seeking resources Able and willing to work as a team Must be able to work Overtime, Saturdays and Sundays and some holidays when needed Able to read and write English Language well Able to memorize large amounts of data accurately Computer skills (Windows, MS Office) Experience or knowledge working with automated equipment Problem solving skills Work without constant supervision Attendance/Punctuality - Is consistently at work and on time  Safety Requirements Basic understanding of the Injury and Illness Prevention Program and the Hazard Communication Program While performing the duties of this job, the employee may occasionally work with toxic or caustic chemicals.  The noise level in the work environment is usually moderate Closed toe shoe required Must use proper ergonomics when lifting While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. Must wear safety glasses and long sleeve shirts. Wear protective gear as required PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is required to stand, walk, talk, and hear for at least 5 to 8 hours.  The employee must be able to lift and/or move up to 60 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.  The laboratory environment is clean, quiet, and cold.  The employee will be exposed to caustic chemicals and electricity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.   NON EXCLUSIVE The duties outlined in this document are not limited to what is presented and are not exclusive.  You may be asked from time to time to perform additional duties by your supervisor.

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