Program Manager - Transitional Living Program (updated May 2024)

Program Manager - Transitional Living Program

POSITION SUMMARY

Responsible for overall management and aspects to ensure therapeutic programming that includes: service delivery, to include assessments, service planning, clinical services, life skills, and job readiness preparation for residents of the transitional living program. Supervises all transitional living program (TLP) staff in conjunction with the Assistant Program Manager and assures compliance with policy and procedure; assures that the facility is maintained in an appropriate manner. Ensure that clients are provided with the highest quality care that is consistent with the CARE/TCI practice model.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Provides shift planning, coaching and decision-making support for staff on duty, consistent with CARE principles. In addition, assist staff in implementing client specific interventions/supports based on the client's LifeSet service plan and red flag updates.
2. Conducts interviews, selects, supervise and complete performance evaluations for Youth Care Workers assigned to the TLP. Works with Assistant Manager to correct performance problems as needed, including recommending disciplinary actions to the Manager of TLPs and Director of Child Welfare. Oversees work schedules and ensures staff coverage.
3. Complete documentation as required by the agency as well as assist/provide oversight to all staff in their completion of client documentation paperwork. Provide supervision to assigned Youth Care Workers.
4. Monitors overall physical and mental health of clients. Works in conjunction with nurse/case manager to refer clients for appropriate services.
5. Supports oversight of case manager in conjunction with the Manager to provide direction concerning family relationships, visitation, health care, educational services, service planning and implementation, court matters and discharge planning
6. Monitors the documentation of the administration of psychotropic medications and assures that all medication is appropriately safeguarded and that medication errors are reported in accordance with policy
7. Ability to build trust and a strong relationship with staff, peers, and stakeholders. Assures on-going communication among youth care staff and between other members of the TLP team, including therapists and administrative staff.
8. Attends LifeSet group meetings, red flag calls, and weekly clinical consultations. Assist in supporting staff in implementing Guidetree interventions and/or other supports during interactions with youth, based on youth's individualized plan.
9. Leads the team that reviews referrals for placement. Anticipates openings and informs the Manager of up-coming openings in order to maximize occupancy. Whenever possible, arranges an intake review with staff from the youth's present placement.
10. Identifies staff development needs and recommends and/or requires ongoing training for staff. Provides input to the annual training plan for staff.
11. Reviews incidents and identifies patterns associated with individual youth and/or staff and develops strategies to reduce such episodes to the degree possible.
12. Assures that required records and reports are completed, including client summaries, incident reports, workers' compensation reports, and other administrative and treatment summaries.
13. Submits and/or ensures maintenance requests are submitted as needed. Assures a hygienic, clutter-free free, and safe environment throughout the house.
14. Assists in the development of program budget; monitors expenses and minimizes budget variances.
15. Oversees the compliance with DCFS contracts and COA accreditation standards, and educates staff with ensuring compliance. Requests training for staff if needed.
16. This Position requires on-call status whenever applicable.
17. Assumes other related tasks as required by the Manager and/or Director

SKILLS and ABILITIES

1. Strong organizational and time management skills.
2. Excellent interpersonal skills.
3. Excellent oral and written communication.
4. Must be able to direct services in a manner that reflects an appreciation for the cultural background, heritage, and identity of the clients.

EDUCATION AND/OR EXPERIENCE

A bachelor's degree in the human service field with 2 years of experience is preferred; or an equivalent combination of education and experience.

REQUIREMENTS

1. Must be at least 21 years of age
2. Must possess an retain a valid driver's license
3. Must possess and retain proof of automobile insurance

CARE & TCI

One of the essential job functions of any position within the agency is to align your performance with our overarching philosophy of CARE. All decisions, actions, communication, and performance should align with the six CARE principles (Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed). Not only must you complete the CARE training with satisfactory participation, but you must then put that training into practice in your everyday work.

Every employee must also pass TCI training with a satisfactory grade in written and/or physical testing. All employees must remain current on refresher training that is provided monthly at all locations. You will be tested every 6 months on the physical portion, if applicable to your position. You will be tested annually on the written portion regardless of your position. If you are not current on your TCI refresher training every six months, you will be required to retake the full course. If you do not pass either test, you may be required to retake the full course. Not only must you complete the TCI training with satisfactory participation, but you must then put that training into practice in your everyday work.

EQUIPMENT USED

Computer, Copy Machine, Calculator, Smart Phone, Fax Machine and Telephone

WORKING CONDITIONS

Frequency Options: Occasional: 0 - 15% of time; Frequent: 16 - 50% of time; Constant: Over 51% of time

Occasional - Exposure to noise, Exposure to heights, Exposure to temperature above 80 degrees, Exposure to chemicals, Exposure to hazards, Exposure to dust, Carrying approximately 10 feet, Pushing approximately 5 pounds, Lifting approximately 5 pounds, Climbing approximately 15 - 20 steps, Bending, Squatting, Kneeling and Physical Restraints.

Frequent - Walking approximately 100 feet and Standing

Constant - Working alone or independently

Location: 62220