Consultant - Digital Workplace (Benefits) - Hybrid

Note: This position will work mostly remote with some onsite required at the office off of Greenbriar and La Concha.

JOB SUMMARY

At Houston Methodist, the Consultant for the Digital Workplace (the intranet) position is responsible for comprehensive program management, including coordinating work and administrative support, for programs and is accountable for performance. This position will execute strategies while managing relationships internally with hospital and corporate leadership and externally with clients, partners and vendors. Success in the Consultant position includes partnering with key operations stakeholders to design and successfully execute program elements that ensure leadership engagement of the strategy. This position focuses on the development of a strong network of internal stakeholders that will contribute to and drive the achievement of strategic goals. The Consultant position works independently and collaboratively to proactively identify problems and creative solutions to address requirements and partnering with vendors in assigned areas of responsibility on data, process solutions, and advisement. This position is responsible for various administrative and operational functions, and financial stewardship while providing education and technical expertise related to the program for successful implementation and sustainability. The position is part of HR Communications and will report to the Director of Benefits, Physician Services and HR Communications.  Prior digital workplace experience is needed for the role.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer's expectations.

• Lead, coach and motivate project team members including leadership and front line staff.

• Validate work plan, duties, responsibilities, and scope of authority with management.

SERVICE ESSENTIAL FUNCTIONS

• Plan and organize all aspects of the project life cycle for small and medium sized projects including - definition of scope, objectives, compliance and governance.

• Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel.

• Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities.

• Prepare reports for management, client and others.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans.

• Maintain and adhere to the Internal Consulting team standards and departmental processes.

• Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives.

FINANCE ESSENTIAL FUNCTIONS

• Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.

• Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.

• Helps team to meet ROI targets provided by the CFO.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Support Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance.

• Support system standardization of key business and operational processes to improve operational, financial and patient outcomes.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelors degree in business, nursing or related field required

• MHA, MBA, MSN or related degree preferred

WORK EXPERIENCE

• Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree.

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• PMP - Certified Project Management Professional (PMI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Candidate should possess extraordinary communication, organizational and leadership skills.

• Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.

• Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.

• Ability to solve complex patient relations issues independently

• Critical thinking, problem-solving, and mature judgment

• Has knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards

• Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports

• Intermediate to advanced knowledge of medical terminology

• Basic to intermediate level of computer competency - Microsoft Office Suite, and knowledge of healthcare information systems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.