Ecommerce Customer Service Representative - Part Time

Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes 
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Job Title: E-Commerce Customer Service Representative

Job details

Part-time

Qualifications

Customer Service: At least 1 year (Preferred)
High school diploma or equivalent (Required)
Basic Computer Knowledge (Preferred)
Teachable
Good Communication Skills (Written and Verbal)
Embodies the Values of HRM Enterprises

Full Job Description

Fast-growing Ecommerce Division of Hartville Hardware is looking to grow its Customer Service Team.

As we sell on multiple marketplace platforms (Amazon, eBay, Walmart, etc.), customers are constantly contacting us via phone and email with questions, comments, concerns, and to place orders. As we continue to grow, our ability to facilitate the volume of customer contacts is crucial to our continued success.

We are looking for someone who is enthusiastic about providing world class customer service to be a part of our growing customer service team.

Key Functional Responsibilities

Provide direct inbound (phone and email) customer service for ecommerce consumers

Suggest process improvements

Work with other Customer Service Team, Warehouse personnel, and Buyers to provide top-notch customer service from the front end to the back end (order listing accuracy, order placement, adequate order tracking, processing of order returns, etc.)

Other duties as needed

Critical Skills and Attributes for Success

Technology Skills: Should have basic computer understanding and be willing to learn the online marketplace structures and ordering system in place.

Communication: Must be able to effectively communicate (phone, email, in person, etc.) with management, team members and of course, customers. Must convey professional and helpful image. With customers especially, an attitude of thankfulness and empathy are important!

Judgment: Should have good problem-solving skills, and be able to think on feet.

Self-motivated: Expected to hold themselves accountable, take initiative, have pride in their work, and strive for continuous improvement.

Schedule:

28 hours per week

Schedule will involve working either 9am - 6pm or 12p-6pm through the week and Saturday from 8-4 or 9-4pm