Helpdesk

***Please note, this position requires an active security clearance or inactive clearance that can be reinstated quickly***

HRU has teamed up with BAE Systems to find multiple IT Helpdesk Technicians to join it's team onsite at Hill AFB. These are long-term contract roles that will likely go direct hire with BAE Systems. If you have at least two years of experience in an IT Helpdesk role, the ability to work onsite at the AFB, and active US Security Clearance, apply today!

BAE Systems has a job opening for a Field Service Technician for Hill AFB, Utah.

Primary duties:

-Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed

-Supports computer users with installation of hardware/software and networking components to meet personal computer needs

-Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning -resolves issues including contacting and assisting vendors

-Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment

-Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc... ·

-Performs new computer configuration and coordinates the workstation upgrade/replacement process

-Participates in the deployment of new software platforms

-Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete

-Verify with the customer that the problem has been resolved and close case

Hardware/software requirements:

-Experience with McAfee

-MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008

-Candidate must work well in a team environment

-Have excellent communication skills

-Candidate must be a self-motivated.

-Have excellent trouble shooting and analytical skills

-Excellent knowledge of computer hardware, software, and terminology

-Excellent knowledge of computer systems and local area networks

-Excellent computer skills

-Excellent organizational skills

Experience Required

-Minimum 5 years experience in an IT support role

Education Required

-High School/GED

Job Types: Full-time, Contract

Pay: $30.29 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Hill AFB, UT 84056: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Preferred)

Security clearance:

• Secret (Required)

Work Location: In person