What are the responsibilities and job description for the Customer Service Desk position at HTC Global Service.INC?
Customer Service Desk
For this position we have three Shifts:
Day Shift, Afternoon Shift & Night Shift. We work on Monday to Friday & 8 hours a day.
- Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps.
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group.
- Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed.
Knowledge, Skills & Ability:
- Basic typing skills.
- Strong listening, verbal, and written communication skills.
- Well-developed organizational, communications and time management skills.
- A strong business maturity and professionalism is essential
- Ability to troubleshoot, analyze and resolve customer concerns
- Ability to work independently as well as part of a team and function well under pressure
Job Type: Full-time
Salary: $14.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
Supplemental Pay:
- Signing bonus
Education:
- High school or equivalent (Preferred)
Work Remotely:
- No
Salary : $14 - $15
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