How much does a Top Customer Service Executive make in the United States? The average Top Customer Service Executive salary in the United States is $236,508 as of April 24, 2024, but the range typically falls between $205,701 and $270,895. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Top Customer Service Executive Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Top Customer Service Executive Salary $177,654 US April 24, 2024
25th Percentile Top Customer Service Executive Salary $205,701 US April 24, 2024
50th Percentile Top Customer Service Executive Salary $236,508 US April 24, 2024
75th Percentile Top Customer Service Executive Salary $270,895 US April 24, 2024
90th Percentile Top Customer Service Executive Salary $302,202 US April 24, 2024
25% $205,701 10% $177,654 90% $302,202 75% $270,895 $236,508 50%(Median) Didn’t find job title? Click
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What skills does a Top Customer Service Executive need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Excel: Microsoft Excel is a spreadsheet developed by Microsoft for Windows, macOS, Android and iOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications.

3.

KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.

Customer Service 25.4%
Microsoft Excel 1.29%
KPI 1%
Others 72.31%

Job Description for Top Customer Service Executive

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Top Customer Service Executive
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Top Customer Service Executive salary varies from city to city. Compared with national average salary of Top Customer Service Executive, the highest Top Customer Service Executive salary is in San Francisco, CA, where the Top Customer Service Executive salary is 25.0% above. The lowest Top Customer Service Executive salary is in Miami, FL, where the Top Customer Service Executive salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Top Customer Service Executive, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
205701
270895
236508

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
245202
368658
297055
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Top Customer Service Executive in the United States. The base salary for Top Customer Service Executive ranges from $205,701 to $270,895 with the average base salary of $236,508. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $245,202 to $368,658 with the average total cash compensation of $297,055.
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For a real-time salary target, tell us more about your role in the four categories below.

205701
270895

 

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Skills associated with Top Customer Service Executive: Customer Service Help Desk Software, Service Management, Service Operations, Service Design ...More

Recently searched related titles: Vice President Customer Experience, Vice President Of Services, Vp Customer Experience

Jobs with a similar salary range to Top Customer Service Executive : Client Service Executive, Customer Service Executive, Head of Customer Service

Salary estimation for Top Customer Service Executive at companies like : Synovus - NBSC Bank, Clarendon Education Center, Comment Intake Bureau of Consumer Financial Protection

Jobs with a similar salary range to Top Customer Service Executive : Chief Client Officer, Client Relationship Executive

Top Customer Service Executive Salary in United States
Top Customer Service Executive Salary Graph, Regional Distribution and Summary