Health analyst

Job Description:

Responsibilities:

• Learning and gaining experience in clinical workflows within leading EMR systems such Epic, Cerner, Meditech, Allscripts, etc.
• Supporting clinicians from the Admit to Discharge of a patient and leveraging that hands-on experience and knowledge for career advancement beyond internship.
• Working directly with physician and nurses to address troubleshoot technical problems impacting patient care
• Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps
• Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels. Callbacks in a timely manner and escalate problems to appropriate individual/group
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Routinely contribute to Clinical Knowledge Base
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant Clinical and technical product offerings and support policies to provide technically accurate solutions to customers
• Participate in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed

Knowledge, Skills, and Abilities (KSAs):

• Basic typing skills
• Knowledge of Citrix and VPN
• Strong listening, verbal, and written communication skills
• A strong sense of urgency and the ability to multi-task effectively with attention to details
• Positive attitude to learn EMR applications for level 1 support and its workflow
• Well-developed organizational, communications and time management skills
• A strong business maturity and professionalism is essential
• Ability to troubleshoot, analyze and resolve customer concerns
• High technical aptitude and strong PC literacy skills including function and capabilities
• Ability to work independently as well as part of a team and function well under pressure

Education and Experience:

• Ideal candidate has interest in the clinical, medical space equivalent with a driven personality with desire to learn, strong communication and customer service skills
• Minimum of a HS diploma
• Previous experience working in a nursing or medical/Pharmacy field a plus
• Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc.) is preferred
• HDI Support Center Analyst Certification is a plus

Job Type: Full-time

Schedule:

• 10 hour shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• Research: 1 year (Preferred)
• Public health: 1 year (Preferred)

Work Location: One location