Group IT Support Manager

Who We Are?

Vinci Construction USA is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. Vinci Construction USA is part of Vinci Construction (France) which operates in 15 countries worldwide and represents $10.4B in revenue.

The Position

Vinci Construction USA is seeking a Group IT Support Manager position to help lead the Technology team in Winter Park, FL, reporting to the Group IT Director. In this role, you will have a proven track record of leading people, a solid understanding of hardware and software support and act as the primary point of contact for all USA locations.

Key Duties

• Managing and supporting the IT Support Staff and being a working manager to support end users.
• Supporting device management, PC/Laptop support and device setup/deployment.
• Help Desk ticket triaging and review
• Stat monitoring of Help Desk tickets and
• Manage a team of individuals to help drive efficiencies and add value to the company.
• Managing all IT assets and being responsible for managing procurement of assets, along with managing IT budgets.
• Administrating IT help desk ticket system.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• Mentor team and others to grow technical and business skills.
• Set team and individual goals, provide leader feedback during 1-1's and perform annual reviews.
• Assisting with Project Management when new systems and processes are implemented.

Education, Experience and Skills.

• Minimum 5 years of experience in IT Support Leadership
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline
• Proven experience mentoring others
• Progressive, relevant responsibility throughout your career
• Excellent planning and time management skills
• Strong interpersonal, organizational and customer service skills
• Ability to manage multiple tasks and work independently
• Ability to work 40 hours per week and flexible/extended hours when requested

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands. The following physical demands are representative to successfully perform the essential functions of this job:

• Travel to locations to assist users or deploy systems as needed

Company Benefits

• Medical & Vision Insurance
• Dental Insurance
• Basic Life and AD&D Insurance
• Short Term Disability
• Voluntary Term Life
• Long Term Disability
• Sick Leave
• Paid Vacation & Holiday Pay
• 401(k) Plan
• Additional Benefits including wellness coaching, etc..

We promote a Drug-Free Workplace.

EOE AA M/F/Vet/Disability are encouraged to apply.