What are the responsibilities and job description for the Receptionist position at Huber & Associates?
Job Description
Department: Sales & Marketing
Title: Receptionist
Reports To: Marketing Manager
Status: Non-Exempt Part-Time
SUMMARY
The Receptionist plays an important role in setting the tone for the organization. As the first and last person clients, prospects, partners and community members see or hear, this position is instrumental in making sure they have a positive experience.
The receptionist’s primary responsibility will be to answer, screen and forward incoming phone calls. They will also provide assistance in planning and executing internal corporate events.
Professional, effective and constructive communication (internally and externally) is essential.
The Receptionist will perform responsibilities in accordance with all company standards, policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Answer phones and appropriately handle requests by callers and create help desk tickets using our internal electronic ticketing system
· Greet clients, prospects, and members of the community in a friendly and sincere manner
· Work to improve and deliver excellent service to all clients
· Continually update and improve CRM (Client Relationship Management) database
· Schedule client, partner and internal meetings and handle RSVPs as requested
· Work to improve client satisfaction and perception of Huber & Associates
· Identify and escalate support issues when appropriate and necessary
· Coordinate the assembly and mailing of client and prospect paperwork
· Assist in a variety of front desk duties such as accepting mail, making deposits and maintaining office supplies and marketing materials
· Maintain confidentiality with regard to any information being processed, stored or accessed
Our employee's research cuts through the fog of complexity in IT; we are able to demystify the many evolution's and innovations. In addition to communicating well with clients, we are experts at integrating a client's existing hardware and software with new technologies. This collaborative approach is successful because of the breadth and depth of our technical expertise; without our extensive experience and knowledge base, we would not be able to deliver this cooperative result.
We are a Woman Owned Business Enterprise (WBE) certified by the state of Missouri and an IBM Premier Business Partner and we service both private and public sectors.
Company Description
