Customer service consultant

Sr. Consultant, Customer Experience Services (TS / SCI & Full Scope Poly)

Location : Fairfax, VA

Onsite Required

MUST HAVE : Active TS / SCI w / Full Scope Poly Clearance

Please do not apply if you do not hold this active level of clearance. This is an onsite role at the customer location so candidates must be located in or within a commutable distance to Fairfax, VA area.

ENERGIZED OPPORTUNITY AWAITS!

Are you a United States citizen with Top Secret Clearance and a passion for cutting edge technology? We're seeking dynamic individuals to join our team in Fairfax, VA, where innovation meets excellence.

If you're ready to dive into the heart of Avaya architecture and lead the charge in global deployments, this is the role for you!

ABOUT THE ROLE :

As a key player in our team, you'll be at the forefront of developing testing strategies and plans alongside our client, cross service teams, and third party partners.

Your deep understanding and extensive experience with Avaya architecture will be crucial as you support architecture designs for global deployments.

Get ready to ride the wave of innovation in a field that's constantly evolving, where staying ahead of the curve is the name of the game.

WHAT WE'RE LOOKING FOR :

Do you have :

• Experience working with Avaya CM implementation and service related work?
• Strong technical prowess and hands-on experience with Avaya's product portfolio?
• Knowledge and experience with Avaya's Contact Center portfolio?

ABOUT YOU :

If you're a natural leader with topnotch communication skills and a knack for problem solving, we want to hear from you! With a Bachelor's degree and at least 5 years of professional experience under your belt, you're ready to hit the ground running.

You thrive in team environments, have a high tolerance for stress, and love staying on the cutting edge of technology.

The ideal candidate possesses :

• Proficient computer and business software skills in application administration, design, and architecture.
• Strong analytical and problem solving abilities for application design, coordination, and testing.
• Leadership qualities to mentor and guide less experienced team members.
• Effective communication skills to liaise with customers, support personnel, and management.
• A collaborative approach to teamwork.
• A high tolerance for stressful situations.
• A Bachelor's degree or equivalent experience, with a minimum of 5 years in the field.

Additionally, the candidate must demonstrate :

• Technical expertise in providing guidance for the operations and maintenance of expansive voice networks.
• Proficiency in monitoring, managing, and maintaining voice call flow traffic across various trunk groups.
• Experience in migrating call flows to improve telecommunication posture.
• Competence in managing bash script applications and nonperson accounts across multiple servers.
• Collaboration with internal and external teams to troubleshoot and maintain reliable talk paths between voice networks.
• Proficiency in producing and maintaining documentation to support network management and connectivity.
• Responsiveness to requests for assistance and conducting troubleshooting actions.
• Ability to train newer team members on essential tasks and procedures.

YOUR RESPONSIBILITIES WILL INCLUDE :

Providing technical guidance and advice for the operations and maintenance of our customer's

expansive voice network.

• Leading migration efforts to enhance telecommunication posture and streamline operations.
• Collaborating with cross functional teams to troubleshoot and maintain reliable talk paths.
• Producing and maintaining eDocuments to streamline communication processes.

If you meet the stated requirements, please apply. Due to the secured nature of the role, further details will be disclosed during the interview.

Thanks for your interest.

Last updated : 2024-05-17