National Customer Service Representative
Job Posting for National Customer Service Representative at Human Resources Team
Academy Fire Life Safety is seeking National Customer Service Representatives!
We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now!
Please text “Academy” to 516-973-0140 to connect with Ember, Academy Fire’s Recruiting Assistant, to learn more about this position and the company.
About This Role: This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.
What You’ll Do:
- Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
- Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction. (CONSTANT CONTACT WITH CUSTOMER)
- Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
- Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
- Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
- Work cross functionally with other teams and departments.
Qualifications and Requirement:
- Customer service and/or dispatch experience.
- Knowledge of MS Office: Outlook and Excel.
Ideal Candidate Will have/be:
- Strong verbal and written communication skills (Strong Phone Skills)
- Professional
- Sense of urgency
- Detail oriented
- Production/Task focused
- Ability to multitask
- Time management skills
- Problem solving skills
- Team player
National Facilities Maintenance experience is a plus!
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