LPN Care Coordinator (Rosemont)

Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is the new brand for a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

Responsibilities

Humana's Primary Care Organization, CenterWell Senior Primary Care, is seeking a Care Coordinator who contributes to the administration of care management. This role is a key resource and member of the Ancillary Care team. The Care Coordinator provides individualized assistance to patients and is often the first point of contact before engaging with other Ancillary Care team members. The main responsibilities of the role are:

• Review and triage internal referrals for appropriate Ancillary Care team resources and care management program placement
• Completes intake assessment to identify appropriate resource or program placement
• Follows assigned patients to ensure progressing towards desired outcomes and engages the PCP and/or Ancillary Care team members as appropriate
• Manage short term and low acuity care management program caseload of patients which include coordination of care, patient education, identification of barriers, and coordinate with other team members as identified
• Assist RN Care Coaches with task management and support patient care plan goals
• Review care management program tasks and care alerts for the Ancillary Care team and create necessary tasks and/or addresses
• Identify and address patient barriers to care by utilizing local, state or federal resources and/or referral for Ancillary Care team support
• Provides care coordination for identified critical resources and helps navigate and educate on health plan benefits and/or resources
• Provides general health/disease education information and/or supports educational classes related to self-management skills
• Facilitate and schedule patient appointments with other care team members and PCP as appropriate 
• Provide support and/or participate in practice level ITMs and huddles with various levels of team members and leaders to improve patient outcomes

               

Required Qualifications

• LPN (Licensed Practical Nurse)
• Ability to multi-task and work in a fast-paced environment with changing priorities  
• Effectively meet and exceed customer needs; build productive relationships with physicians, internal customers, and takes responsibility for customer loyalty and satisfaction 
• Work effectively and cooperatively with other members of the CDO Team; establishing   and maintaining good working relationships
• Understands department, segment, and organizational strategy and operating     objectives, including their linkages to related areas
• Follows established guidelines and procedures
• Demonstrate interpersonal/verbal communication skills  

Preferred Qualifications

• Proficiency with EHRs, or other health care related software platforms
• High degree of independence, flexibility, initiative and commitment

Scheduled Weekly Hours

40