What are the responsibilities and job description for the Workforce Management Professional position at Humana?
Responsibilities
The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Provides analysis of talent and staffing needs based on strategic planning at the enterprise level. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
This role supports Doctor Call Phones in Operational needs through back office and phone short range forecasting and combining data from multiple platforms to present to the business’ we support.
Location: Remote Nationwide
Hours: This department operates between 8AM and 12AM Eastern M-F. The shift for this role will fall between regular business hours. Additionally, the role will also require working a weekend rotation (monthly), an overnight testing rotation (quarterly), and some holidays as needed.
Required Qualifications
- 1 years of Workforce Management experience
- WFM platform experience within Five9 and Verint
- Experience within Avaya and Genesys
- Advanced knowledge within Excel
- Comprehensive knowledge of Microsoft Word, and PowerPoint
- Excellent written and oral communication skills
- Strong analysis, critical thinking, and analytical problem solving skills
- Ability to handle multiple tasks and deadlines with attention to detail
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Ability to work a flexible schedule
Preferred Qualifications
- Advanced Degree
- Prior experience in Process or Project Management
Scheduled Weekly Hours
40Not Specified
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