Receptionist

Acts as reception and security guard greeting clients, visitors and guests to NYC offices. Provides access control functions and emergency response as needed, as well as concierge functions. Verifies vaccination status for employees and visitors when required by local law and company protocol.

45% - Perform Security Access Control Function

45% - Perform Concierge Function

10% - Maintain Training requirements for position

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• Greets and assists all Clients/Visitors, ensuring an ‘Outstanding Experience’ for all.
• Answers telephone and email inquiries for internal/external clients. Provides input to security planning, assessments and surveys; reviews post orders and communicates suggestions to Supervisor.
• Supports Hospitality and Safety staff as appropriate in carrying out its responsibilities; refers problematic issues to Supervisor.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; meets with management to discuss customer service, initiatives, and related issues.
• Reviews company required reports for accuracy and timeliness; assists in preparing and submitting payroll and billing information.
• Performs tasks and duties of a similar nature and scope as required for assignment

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company

• Able to work in a fast-paced environment and handle multiple assignments and tasks simultaneously
• A proactive, self-motivator, with the ability to learn quickly
• Excellent verbal/written communicator, strong interpersonal skills – interfacing with agency teams and visitors
• Problem solver and solutions oriented with excellent attention to detail
• A supporter of and advocate for diversity, equity and inclusion
• Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Handling and being exposed to sensitive and confidential information.
• Conduct oral presentations and group meetings if requested.
• Direct, motivate, train, coach, and discipline staff in a positive manner.
• Read and analyze reports, including related computer usage.
• Respond on an on-call basis to emergencies and incidents at all hours.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from Supervisors or authorized company representatives.
• NYS Security Guard License and certification in First Aid, CPR, AED and emergency protocols a

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