Credit Services Associate (Workforce Management Team)

Humanity
San Antonio, TX Full Time
POSTED ON 12/10/2022 CLOSED ON 12/19/2022

What are the responsibilities and job description for the Credit Services Associate (Workforce Management Team) position at Humanity?

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Spectrum

Job Description

JOB SUMMARY
Entry level support role for both internal and external customers with Credit Services related matters utilizing various communication media. Complete assigned work tasks associated with daily processes involving collections, payment exceptions and refunds.


LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)


MAJOR DUTIES AND RESPONSIBILITIES
  • Respond to on line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
  • Respond to customer requests received through various media including email, letters and telephone.
  • Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.
  • Actively participate in training and coaching activities in order to improve service.
  • Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
  • Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
  • Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
  • Perform other duties as requested by supervisor

PREFERRED QUALIFICATIONS
(Knowledge, Skills and Abilities)
  • Ability to read, write, speak and understand English
  • Effectively present information and respond to questions from leaders, clients, customers, and the general public.
  • Ability to solve practical problems and deal with a variety of variables.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Experience with electronic order entry systems.
  • Possess good verbal, written and interpersonal communication skills in order to communicate effectively and professionally with internal and external customers.
  • Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.
  • Ability to make sound business decisions’ and multi-task in a fast paced environment.
  • Knowledge of Microsoft Office
  • Operational knowledge of Sales & Customer Service departments


Education
High school diploma or General Educational Development (GED) certification


Related Work Experience
1 years general experience in collections, customer service or retail work environment.
1 years experience processing and resolving both routine and complex customer support requests


Working Conditions
Office environment

(Please note: training and working schedules could include evening, weekend and holiday hours.)
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