PACER Help Desk Technical Support
Job Posting for PACER Help Desk Technical Support at Huntington Ingalls Industries Inc.
Date: Oct 11, 2022
Location: Aberdeen Proving Ground, MD, Remote, United States
Company: HII's Mission Technologies division
Requisition Number: 9727
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Hours Per Week: 40
Security Clearance: No Clearance
Level of Experience: Mid
Summary
HII-Mission Technologies is currently seeking a Help Desk Specialist for the PACER Service Center. The successful Help Desk Specialist will be responsible for providing Tier 1 customer support for end users using a client-created application called PACER. This position can be worked 100% remotely.
What you will do
- Initial assessment, triage, research, and resolution of the customer's issue.
- Work effectively with customers to satisfactorily resolve their issues within the terms of their service level agreements between the customer and the Hosting Branch.
- Serve as the first point of contact for users seeking assistance over the phone or from email.
- Analyze and resolve proper processing of registrations.
- Assist customers with PACER and CM/ECF application issues.
- Troubleshooting and resolve registration issues.
- Determine the best solution based on the issue and details provided by customer.
- Properly escalate unresolved issues to management.
- Ensure proper recording, documentation and resolution of questions and issues.
- Walk customers through documented problem-solving procedures.
- Document any new trouble shooting steps and contribute to the growth of the repository.
What you must have
- Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
- All candidates will be subject to a pre-employment background investigation per HII requirements.
Bonus points for
- Customer service representative experience
- IT Help Desk support experience
- Bachelor’s Degree
- Experience working with the United States Federal Courts, the Administrative Office of the U.S. Courts, and/or the PACER System is a plus.
This opportunity resides with Live, Virtual, Constructive Solutions, a business group within HII’s Mission Technologies division. As a trusted partner to our military customers, we design, develop and operate systems that bring together service members from across the globe to help you train like you fight, because we understand that preparation requires full coordination—not readiness in piece parts.
HII is a global engineering and defense technologies provider. With a 135-year history of trusted partnerships in advancing U.S. national security, HII delivers critical capabilities ranging from the most powerful and survivable naval ships ever built, to unmanned systems, ISR and AI/ML analytics. HII leads the industry in mission-driven solutions that support and enable a networked, all-domain force. Headquartered in Virginia, HII’s skilled workforce is 44,000 strong. For more information, please visit: hii.com.
HII is an Equal Opportunity/Vets and Disabled Employer. U.S. Citizenship may be required for certain positions.
Sign up to receive alerts about other jobs with skills like those required for the PACER Help Desk Technical Support.
Click the checkbox next to the jobs that you are interested in.
-
Customer Interaction Skill
-
Income Estimation: $40,156 - $52,962
-
Income Estimation: $40,803 - $52,169
-
-
Customer Support Skill
-
Income Estimation: $34,672 - $46,393
-
Income Estimation: $44,946 - $56,971
-
Job openings at Huntington Ingalls Industries Inc.
Honolulu, HI
Full Time
Elkridge, MD
Full Time
Nellis, NV
Full Time
Newport, VA
Full Time
Not the job you're looking for? Here are some other PACER Help Desk Technical Support jobs in the Aberdeen Proving Ground, MD area that may be a better fit.
We don't have any other PACER Help Desk Technical Support jobs in the Aberdeen Proving Ground, MD area right now.
Mission Technologies, a division of HII, Aberdeen, MD
HII, Aberdeen, MD