What are the responsibilities and job description for the General Manager position at HUSO - Madison?
Position Summary
As the full-time General Manager, you will oversee, maintain, and manage a white-tablecloth dining room, including the execution of fine details in ambiance. Additionally, management of customer reservations, relationships, and service standards is necessary. Previous experience in securing, coordinating, and planning private events and buy-outs is a must. Back-of-the-house management experience is also essential, as you’ll be responsible for scheduling, training, and leading a full team of staff and handling any staff turnover. Additionally, you will need to know how to track and manage inventory, maintain the small retail front's appearance and stock, place purchase orders, and record invoices through Clover.
The ideal candidate will be an open-minded, dynamic leader who is willing to wear many hats and is available to help lead all aspects of our Upper East Side location. We are looking for someone to start training at our Madison Ave. location in the coming weeks. Ultimately, you will deliver a high-quality dining experience and motivate our staff to provide excellent customer service and push retail sales. We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. You will be responsible for ensuring that our restaurant and retail front is well maintained, runs smoothly, and customers have pleasant dining experiences while maintaining the location’s revenue, profitability, and quality goals.
Required Skills
- Proven work and customer service experience as a white-tablecloth, fine-dining restaurant Manager or Assistant Manager
- Previous experience in coordinating private dining inquiries and buyouts
- Some retail experience (luxury retail a plus)
- Creativity a plus
- Strong knowledge of restaurant and inventory management software, like RESY and Clover
- Extensive gourmet food and beverage knowledge, knowledge of caviar a plus
- Strong communication, leadership, motivational, and people skills
- Entrepreneurial mindset
- Acute financial management skills
- English fluency, knowledge of Russian a plus
- BS degree in Business Administration; hospitality management or culinary schooling is a plus
Compensation Details
Base compensation: $80-90k with additional commission incentives on retail sales. Salary, bonus, and benefits commensurate with skills and background.
Preliminary Requirements:
- Must be available to start training on-site in the next few weeks
- Must be on site to manage lunch, retail, and dinner service operations
Customer Experience:
- Help staff provide an upscale, fine-dining, Michelin-level experience to all patrons
- Manage dining capacity, customer reservations, and reservation notes
- Efficiently address customer questions, complaints, and inquiries
- Help curate, source, coordinate, and secure buy-out packages and private dining requests with interested parties and management
Staff Management:
- Coordinate daily front-of-house and back-of-house restaurant operations
- Manage staff performance, conflicts, and complaints
- Organize and supervise shifts and set monthly work schedules for staff
- Help source, interview, hire, train, and onboard new staff members
Inventory and Retail Management:
- Place orders for and receive front-of-house retail products
- Efficiently input invoices and maintain inventory in Clover
- Accurately create and maintain menu kits within Clover
- Maintain and manage front-of-house retail organization, appearance, and operations
- Oversee the downstairs storage area's organization
- Conduct monthly inventory reconciliations in Clover
Restaurant Maintenance:
- Help staff in ordering necessary supplies
- Coordinate with service providers (linen companies, fridge and oven technicians, etc.)
- Ensure wait staff and kitchen staff maintain the cleanliness and organization of the restaurant
Other Requirements:
- Control gross margin requirements and operational costs
- Coordinate with Chef Buddha Lo, HR, and members of Marky’s strategy and marketing team daily
Physical Requirements:
- Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
- Must be able to lift and carry up to 50 lbs
- Ability to stand for prolonged periods of time
- Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Salary : $80,000 - $90,000