What are the responsibilities and job description for the Robotics Field Technician position at Husqvarna Group?
Location: Kansas City MI / Des Moines IA region
The RFT is part of the US Golf and Sports Turf Channel and adds value to Husqvarna and our robotic customers by supporting the Golf and Sports Turf Dealers (GST). As a first line of support, this job requires regular interaction with dealer sales and service teams, and key internal/external stakeholders. The RFT supports dealer activities such as demos, site assessments, mapping, installations, monitoring, diagnostics, and repairs in the field. The RFT’s support is meant to help meet sales and market-share goals for the territory. The RFT will provide technical training of GST Dealer sales and service teams in person, by phone and/or virtually. Required travel is 60 % with overnights required. This position reports directly to the Manager of Robotic Field Technicians.
What You Need to Know:
We are continuously accepting applications
The RFT is part of the US Golf and Sports Turf Channel and adds value to Husqvarna and our robotic customers by supporting the Golf and Sports Turf Dealers (GST). As a first line of support, this job requires regular interaction with dealer sales and service teams, and key internal/external stakeholders. The RFT supports dealer activities such as demos, site assessments, mapping, installations, monitoring, diagnostics, and repairs in the field. The RFT’s support is meant to help meet sales and market-share goals for the territory. The RFT will provide technical training of GST Dealer sales and service teams in person, by phone and/or virtually. Required travel is 60 % with overnights required. This position reports directly to the Manager of Robotic Field Technicians.
What You Need to Know:
- Play a key supporting role to increase company brand position in assigned territory
- Be the product expert for Automower and CEORA. Ability to lift 50 lbs
- Perform role at a high level of professionalism at premier golf and sports venues
- Provide excellent written and verbal communication to keep GST Dealers informed of relevant product information
- Gain/build Golf and Sports Turf Dealer confidence
- Front line manufacturer’s representative for product applications and technical support
- Utilize Husqvarna digital tools for moderate to advanced electrical diagnostics
- Ability to work in the field with a level of autonomy to make correct decisions in supporting both Husqvarna and GST Dealers
- Capacity to represent Husqvarna Robotics at local events and demo days
- Assist GST Dealers with large-scale project implementation
- Moderate to advanced electromechanical equipment maintenance
- Moderate to advanced experience with automation and robotic equipment maintenance
- Basic knowledge and understanding of golf and sports turf maintenance activities
- Minimum of high school degree; Associates Degree or higher preferred
- Lives in a satisfactory location within the assigned territory
- 2-3 years in customer service roles is preferred
- Detail oriented with high integrity and ability to solve complex problems
- Ability to work remotely
- Proven ability to work with teams and communicate effectively
- Strong interpersonal skills, planning and organizational skills, and ability to manage multiple tasks and priorities simultaneously in a fast-paced work environment.
- Clean driving record
- Ability to work outside most days.
- Intermediate level proficiency with Microsoft Office software applications and ability to learn/master other in-house programs that track sales and customer relations
We are continuously accepting applications
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