Shop Foreman

Purpose

This position is the front line for customer contact within the Large Ag Service Department.  This role will focus on assuring great customer satisfaction and assists the Service Manager in getting all daily tasks accomplished on time.  This individual is also responsible for making sure service technicians stay on task and meet deadlines while providing quality repair work. 

Responsibilities

• Mentor new technicians into advanced levels and create a healthy shop culture that purses excellence. 
• Keep the correct jobs lined up ahead of techs. 
• Assist in Managing Technician Efficiency per service manager direction. 
• Assist with getting jobs completed in a realistic timeframe.  
• Ensure parts on the correct segment and hours are correct for job quoted. 
• Support the service clerk to meet shop metrics.  
• Bill enough hours monthly to cover your expense (this will be detailed monthly). 
• Achieve an understanding of technician knowledge level to create training plans. 
• Support Service Manager or Writer with technical knowledge to drive customer experience. 
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer. 
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.  
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. 
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values. 

Experience, Education and Skills

• At least 3 years of customer service, technical, or Ag equipment experience is preferred.
• High School Diploma or GED equivalent is required.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to write and speak effectively to individuals and groups.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends.
• Excellent customer service skills.

Essential Eligibility Requirements

• Valid Driver’s License

Essential Job Requirements

General Physical Requirements

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Fingering, Grasping, Talking, Hearing, and Repetitive Motions.

Visual Acuity

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.

Working Conditions

• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.