Executive Client Partner

Executive Client Partner

huumun is a digital experience partner to the global life sciences sector. We put people at the heart of everything we do, to build genuine and valuable relationships. Whether it's engaging with patients, care givers, healthcare professionals or consumers. We provide a digital edge, with a human touch.

Why this role?

This senior client services role, with a global scope, provides a fantastic opportunity to work with leading pharmaceutical, medical, and life sciences companies worldwide.

What's involved?

The role is 60% pharma marketing strategy/organic business management, 20% New Business Development and 20% Operational Delivery. You will be actively engaged in ensuring we deliver high quality outcomes on strategy for clients across all projects and geographies.

Responsibilities include:

Pharma Marketing Strategy/Organic Business Management

• Direct global client marketing strategy and management.
• Offer pharma-specific insights and launch expertise to drive innovation and validate strategy.
• Collaborate with our internal strategy team to refine ideas and direction.
• Maintain global client strategy, ensuring consistent strategic alignment within the business.
• Represent huumun in long-term client relations.
• Develop and oversee 1-to-3-year strategies for each portfolio.
• Support and manage revenue targets, reporting quarterly.
• Work with project teams for high-quality and consistent delivery.
• Stay updated on industry trends and digital technologies for client proposals.
• Assist the wider huumun team with client communication and reporting as needed.

Business Development

• Support the development and delivery of 1-year and 3-year strategy and account plans for your accounts and using these to drive and monitor execution performance on a monthly basis.
• Develop client relationships at all levels.
• Winning new business and follow-up projects based on successful project delivery.
• Expanding into new brands, therapy areas, and geographies within each global account.

Operational Delivery

• Provide high-level ideation and strategic input to discussions with clients.
• Tailoring project scope and solution proposals - sometimes through client workshops.
• Be accountable to clients and lead the internal team.
• Organize and share monthly and quarterly account plans
• Successful management of team members to meet portfolio goals
• Collaborating with our Project Management team to ensure timely and consistent delivery.
• Act as an Ambassador for Operational Excellence
• Managing project handovers to support winning the next project.
• Contribute to the yearly Forward Planning exercise

Location & travel

• Work from home
• Occasional travel to clients (EU and USA) and huumun UK HQ as needed.

All about you
The ideal candidate will have a good mix of the following qualities:

• Superb communication, presentation, and influencing skills.
• Proven expertise in account strategy, planning, and management.
• Experience with international pharmaceutical, medical, and marketing organizations.
• A scientific or medical background and an understanding of the pharma industry.
• Extensive experience managing international accounts with $1m annual revenues.
• Background in digital/SaaS or similar solution sales/marketing.
• Sales and Marketing leadership with P&L responsibility.
• Experience in an above-country leadership role.
• Expertise in brand planning and strategic execution.
• Confidence and credibility to interact at Board level.
• Enthusiasm for creating high-value deals and selling to key clients.
• Leadership to ensure delivery across a matrix organization.
• Excels in a self-driven, entrepreneurial environment

The benefits of being huumun

As well as getting to work with a team of impressive, professional, and friendly colleagues, you'll make a key difference to our rapidly expanding client base. You will also benefit from:

• Competitive salaries with a performance-based bonus, company pension scheme and health insurance.
• 25 days' annual leave, 'Freedom Fridays' - for months without a local public holiday, plus an extra day off on your birthday.
• Having all the kit you need to make hybrid/homeworking as seamless as possible.

All about us

Our business is grounded in tech. But we know every digital interaction is a unique personal experience. One that engages emotions, interests, needs and desires. This idea drives everything we create - and how we work together too. With colleagues, clients and partners, we do our best to respect each other. And try to make being huumun fulfilling, friendly and rewarding for us all.

We embrace workforce diversity and believe it enriches us all. We give full and fair consideration to all applicants regardless of difference. And apply the same to the continuing development of all employees. We won't discriminate on age, ability, gender identity or reassignment, race or ethnicity, religion or beliefs, sex, sexual orientation, marital status, pregnancy or parental responsibility. And we do what we can to support people's mental, physical and emotional health.

huumun: digital edge

human touch

Due to the expected volume of applicants, we may not be able to send you a personal response. We will notify you if you are progressed to the next stage.