Manager

Hy-Vee Food Stores - Starbucks Manager - Des Moines, Iowa

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

At Hy-Vee, our people are our strength. We promise a helpful smile in every aisle, and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description :

Job Title : Coffee Shop Department Manager

Department : Coffee Shop

FLSA : Non-Exempt

General Function : Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.

Coordinates the delivery of the freshest and best quality product at a competitive retail price while maintaining a positive company image.

Core Competencies :

• Partnerships
• Growth mindset
• Results oriented
• Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home, Food Service Director

Positions that Report to you : Coffee Shop Department Employees

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service.
• Sets department standards for customer service, employee relations, cleanliness, sanitation, and overall profitability.
• Smiles and greets customers in a friendly manner.
• Assists customers by escorting them to products, securing products that are out of reach, and making note of customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director and establishes a daily work plan.
• Inspects signage and displays for quality and orders product for replenishment.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Conducts inventory of the department.
• Ensures proper temperatures and storage procedures are maintained.
• Completes and implements training successfully.
• Maintains strict adherence to department and company guidelines.

Knowledge, Skills, Abilities and Worker Characteristics :

• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence and follow technical manuals.

Education and Experience :

High school or equivalent experience from on-the-job training and sanitation courses. Over one year of related work experience.

Physical Requirements :

Must be physically able to exert up to 100 pounds of force occasionally; exert up to 50 pounds frequently; and exert up to 10 pounds constantly.

Must be able to perform various physical activities.

Working Conditions :

This position is frequently exposed to temperature extremes and dampness. This is a fast-paced work environment.

Equipment Used to Perform Job :

Standard equipment used in a coffee shop environment.

Contacts :

Has daily contact with customers, employees, suppliers / vendors, and the general public.

Confidentiality :

Has access to confidential information including employee compensation and sales reports.

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Last updated : 2024-09-29