OPERATIONS SUPERVISOR – FRONT OFFICE

The Operations Supervisor – Front Office will lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. The shifts will be primarily 2nd shifts 3p-11p and could be a bit later on weekends (5P-2A, etc.) There may be some mid-shifts or 1st shifts but we don’t anticipate many.

Why Work for Hyatt?

• Free room nights, Discounted and Friends & Family Room Rates

• Tuition Reimbursement

• Free employee parking or bus pass!

• PTO, new child leave, and Paid Holidays

• Discounts at various retailers – Apple, AT&T, T-Mobile, Rental Cars and many more!

• Medical, Dental and Vision Insurance

• Start saving for retirement with our 401k program and company match

• Employee Stock Purchase Plan

• Free colleague meals weekly

• Opportunities for career growth!

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• First contact for guest concerns - Each hotel to set specific options for service recovery
• Assists and ensure all training is conducted for all new Hotel Hosts
• Completes daily host/manager checklist while on shift
• Conduct daily preshifts to ensure clear communication of the day's events to all Hotel Hosts
• Assist with coverage in other departments within the operations as needed
• Act as Manager on Duty in the absence of management
• Inventory control of Hotel Host Stand supplies
• A true desire to satisfy the needs of others in a fast-paced environment
• Must have at least 6 months of hotel experience (front office host)
• Refined verbal and written communication skills
• Ability to stand for long period of time
• Experience and a thorough understanding of Front Office operations
• Must have flexible work availability to include mornings, evenings, weekends, and holidays.